HighLevel Support Portal

Twilio 6

• Purchase a Twilio Phone Number
• Import Existing Twilio Numbers into HighLevel
• Deleting a Twilio Number
• Phone numbers for users / Assign Twilio Numbers to Users
• Which Twilio phone number will the leads be getting the SMS from?

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Phone Calls 7

• Outbound Calls / Softphone - How It Works
• Inbound Call Routing - Explained
• Calls & Voicemail Drop Events
• Call Tracking
• Voicemail Drop FAQ

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Troubleshooting Phone & SMS 11

• Call Events Not Working
• SMS Not Sending
• Geo Permissions Issues
• Fix Bad Call Quality
• Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"

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Voicemail 1

• Voicemail For Company And For Users