HighLevel Support Portal

General 3

• SMS / Phone number Validation is LIVE
• How to use the client's own Twilio account for the location?
• How to use Custom CSS to hide the Twilio error banner

Calling 19

• Call Events Not Working
• Geo Permissions Issues
• Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
• Calls Not Recording
• Phone Call Redirect Loop

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Messaging 21

• A2P registration
• SMS Not Sending / Delivering to Contacts
• SMS Contains Pieces of Code
• SMS still coming from old Twilio number when I got a new one?
• Incoming SMS only shows up in Conversation / not forwarding to the forwarding number

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Voicemail 3

• Voicemail For Company And For Users
• Voicemail Drop FAQ
• Voicemail Drop File Conversion

Phone numbers 16

• Moving numbers out of an LC Phone Sub-account to the client's own Twilio account
• Moving numbers to an LC Phone Sub-account from the client's own Twilio account
• Moving Numbers tool across sub-accounts
• How to buy a Twilio number for the HighLevel location inside Twilio console?
• Phone Number Settings Explained

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LC - Phone 7

• How do I migrate my agency and sub-account over to LC Phone?
• Why is your account suspended
• Regulatory Bundle and Address Creation for Sub-Accounts
• What is LC - Phone System?
• LC - Phone Pricing Structure

View all 7