HighLevel Support Portal

A text message in a campaign can fail due to the following reasons:  1. Twilio rejects the number 2. Bad/ landline number 3. Message not sent by Twilio ...

Issue: SMS still sent from the old Twilio number when I purchase a new one and select that as the default outbound number. Reason: Since ...

We will only receive the inbound messages in the Conversation tab using Highlevel's mobile app and web app. Incoming SMS will not be forwarded to t...

If you're trying to send an SMS message and it's showing you this error message An error has occurred. Please try again. Error message: The From p...

Try to reset Twilio number if you are NOT on Leadconnector phone system: If resetting the Twilio number is not working, When inbound SMS is not coming i...

Here are different scenarios to explain how conversations could appear as glitching: Why there are incoming calls from different people all being att...

The Twilio API will return this message if you attempt to send an SMS or MMS to a recipient who has previously replied to your Twilio number with one of the...

Common errors in agency settings Maximum numbers reached for a sub-account: If you are on trial with Twilio, you can only have one subaccount. Once ...

Twilio offers several tools for investigating the interaction between Twilio and your application. If a message fails to go through, is delayed, or otherwis...