HighLevel Support Portal

Before you continue with this guide, please make sure you have set up your agency telephony provider. If you still need to, please follow this guide first, ...

Check out how to port a Phone Number to Twilio here or how to move Twilio numbers from your client's Twilio account to your own Twilio account here. ...

Once you are in the subaccount, click on Settings (bottom left) Click on Phone Numbers Click on the trash icon to remove t...

TABLE OF CONTENTS 1. Go to location Settings > Phone numbers > Click on Add Number 2. Once you buy the number for the user 3. Expand Call & V...

Primary rule:  If the User (who logged in to send the SMS) is in the sub-account's My staff tab and has a Twilio Number assigned to himself or h...

If SMS Validation has been activated, we will check Twilio Lookup (charges per lookup) to see if the number is a landline and won't send any messages to...

If you are not able to use our tool to move numbers (Moving Numbers tool across sub-accounts), you will need to checkout the steps below: Twilio phone n...

SMS carriers and Email Providers have attachment file size limitations to prevent deliverability issues and to make sure that their servers are not over...

In an event where your client sign up for their own Twilio account, here's how to use the client's own Twilio account for the location:   1...

Here's a list of countries supported with Twilio: https://support.twilio.com/hc/en-us/articles/223183068-Twilio-international-phone-number-availabilit...