HighLevel Support Portal

TABLE OF CONTENTS Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts Step 2: If there are too many subaccounts inside Twil...

TABLE OF CONTENTS How to enable/change Twilio Geo Permissions If you are using LC Phone, all locations will be enabled with geo permission for most count...

If you are buying a phone number for countries like Australia, you might encounter this error Please select 'address' to purchase...

TABLE OF CONTENTS How to enable Call Recording Calls Not Recording Calls Not Loading How to enable Call Recording In the agency v...

If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in Conversations, odds are one of your users h...

Checklist: 1. Is the call routing correctly to the right forwarding number you want the calls to forward to? https://gohighlevelassist.freshdesk.com/sup...

Update: We can enable Call Connect feature to get more accurate results instead of relying on a shorter call timeout <= 20

TABLE OF CONTENTS 1. Make sure that the microphone is allowed in the browser you are calling from 2. Check if the microphone is allowed for the HighLevel...

Twilio offers several tools for investigating the interaction between Twilio and your application. If a Call fails to go through, is delayed, or otherwise b...

Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations based on sp...