Troubleshooting Phone & SMS

Troubleshooting Phone

Call Events Not Working
Troubleshooting tips when call events don't seem to be working
Wed, 8 Jan, 2020 at 4:42 PM
SMS Not Sending
Troubleshooting tips if your SMS are not sending: Messages will not send if the body exceed the limit of 1600 characters. If you are using a trigger t...
Mon, 2 Nov, 2020 at 3:16 PM
Geo Permissions Issues
How to enable/change Twilio Geo Permissions:
Wed, 8 Jan, 2020 at 12:24 PM
Fix Bad Call Quality
In this article we will discuss a few possible causes of bad call quality and steps to improve it.  If you are using your own Twilio Account If you ...
Fri, 26 Nov, 2021 at 4:50 PM
Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
Remember to verify the address and bundle in the Twilio subaccount: 1. Go to Settings on the left menu 2. If there are too many suba...
Thu, 13 Aug, 2020 at 1:55 PM
What Causes AN SMS To Fail?
A text message in a campaign can fail due to the following reasons:  1. Twilio rejects the number 2. Bad/ landline number 3. Message not sent by Twilio ...
Wed, 1 Jul, 2020 at 6:22 PM
SMS Contains Pieces of Code
Wed, 8 Jan, 2020 at 1:32 PM
Calls Not Recording
In order for calls to record, each HighLevel location must have its own corresponding Twilio sub-account. If you use your master Twilio SID and Auth Key for...
Thu, 9 Apr, 2020 at 1:23 PM
Phone Call Redirect Loop
If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in Conversations, odds are one of your users...
Fri, 10 Apr, 2020 at 2:09 PM
SMS still coming from old Twilio number when I got a new one?
Issue: SMS is still sending from the old Twilio number when I purchase a new one and select that as the default outbound number. Reason: Sinc...
Fri, 24 Jul, 2020 at 7:28 PM