Troubleshooting Phone & SMS

Troubleshooting Phone

Call Events Not Working
Troubleshooting tips when call events don't seem to be working How to check further in Call logs 1. Go to the Account...
Thu, 24 Mar, 2022 at 7:00 PM
SMS Not Sending
Troubleshooting tips if your SMS are not sending: Messages will not send if the body exceed the limit of 1600 characters. If you are using a trigger t...
Tue, 8 Feb, 2022 at 8:32 PM
Geo Permissions Issues
How to enable/change Twilio Geo Permissions:
Wed, 8 Jan, 2020 at 12:24 PM
Fix Bad Call Quality
In this article we will discuss a few possible causes of bad call quality and steps to improve it.  If you are using your own Twilio Account If you ...
Tue, 3 May, 2022 at 11:52 AM
Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"
If you are buying a phone number for countries like Australia, you might encounter this error Please select 'address' to purcha...
Mon, 21 Mar, 2022 at 1:08 PM
What Causes AN SMS To Fail?
A text message in a campaign can fail due to the following reasons:  1. Twilio rejects the number 2. Bad/ landline number 3. Message not sent by Twilio ...
Wed, 1 Jul, 2020 at 6:22 PM
SMS Contains Pieces of Code
Wed, 8 Jan, 2020 at 1:32 PM
Calls Not Recording
In order for calls to record, each HighLevel location must have its own corresponding Twilio sub-account. If you use your master Twilio SID and Auth Key for...
Thu, 9 Apr, 2020 at 1:23 PM
Phone Call Redirect Loop
If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in Conversations, odds are one of your users...
Fri, 10 Apr, 2020 at 2:09 PM
SMS still coming from old Twilio number when I got a new one?
Issue: SMS is still sending from the old Twilio number when I purchase a new one and select that as the default outbound number. Reason: Sinc...
Fri, 24 Jul, 2020 at 7:28 PM