Troubleshooting Phone & SMS
Troubleshooting Phone
Troubleshooting tips when call events don't seem to be working How to check further in Call logs 1. Go to the Account...
Thu, 24 Mar, 2022 at 7:00 PM
Troubleshooting tips if your SMS are not sending: Messages will not send if the body exceed the limit of 1600 characters. If you are using a trigger t...
Tue, 8 Feb, 2022 at 8:32 PM
In this article we will discuss a few possible causes of bad call quality and steps to improve it. If you are using your own Twilio Account If you ...
Tue, 3 May, 2022 at 11:52 AM
If you are buying a phone number for countries like Australia, you might encounter this error Please select 'address' to purcha...
Mon, 21 Mar, 2022 at 1:08 PM
A text message in a campaign can fail due to the following reasons: 1. Twilio rejects the number 2. Bad/ landline number 3. Message not sent by Twilio ...
Wed, 1 Jul, 2020 at 6:22 PM
In order for calls to record, each HighLevel location must have its own corresponding Twilio sub-account. If you use your master Twilio SID and Auth Key for...
Thu, 9 Apr, 2020 at 1:23 PM
If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in Conversations, odds are one of your users...
Fri, 10 Apr, 2020 at 2:09 PM
Issue: SMS is still sending from the old Twilio number when I purchase a new one and select that as the default outbound number. Reason: Sinc...
Fri, 24 Jul, 2020 at 7:28 PM