Mexico local phone numbers no longer support SMS due to an upstream carrier migration. This applies to both existing Mexico local numbers that previously supported SMS and newly purchased Mexico local numbers. HighLevel now displays an SMS unavailable status pill so admins can identify the restriction directly from the Phone Numbers table. Voice continues to work, and WhatsApp continues to work where applicable.
SMS Availability on Mexico Local Numbers
Understanding the current capability of Mexico local numbers helps admins avoid unnecessary SMS troubleshooting and choose the appropriate communication method.
- SMS is no longer supported on Mexico local phone numbers.
- The restriction applies to existing Mexico local numbers, including numbers that previously supported SMS.
- The restriction also applies to newly purchased Mexico local numbers.
- This is a permanent capability restriction associated with an upstream carrier migration.
The SMS restriction is not caused by message volume, a temporary provisioning delay, or an account configuration issue.
How to Identify an Affected Number
HighLevel displays the restriction directly in the Phone Numbers table so admins can identify affected Mexico local numbers before attempting to use SMS.
- From the Agency or Sub-Account view, go to Settings.
- Select Phone Numbers.
- Select Manage Numbers.
- Open the Phone Numbers tab.
- Locate the Mexico local number.
- Look for the SMS unavailable status pill alongside the number's other status indicators.
Hover over the SMS unavailable status pill to view additional context.
Insert the exact tooltip text here once the product copy is confirmed.
What Still Works
Losing SMS capability does not disable every communication method associated with a Mexico local number.
| Channel | Availability |
|---|---|
| SMS | Unavailable on Mexico local phone numbers. |
| Voice | Continues to work. |
| Continues to work where applicable. |
Why the SMS Unavailable Status Appears
The status pill helps admins distinguish a permanent carrier-related capability change from a temporary sending or configuration problem.
The underlying service provider migrated affected Mexico local numbers to a new carrier. As a result, SMS capability was permanently removed from Mexico local numbers. HighLevel surfaces this restriction directly in the Phone Numbers table so admins can identify the change before attempting to send SMS.
Recommended Alternative
The in-product status provides additional context for affected numbers and is intended to point admins toward a supported next step.
The release states that the status pill points users to a working alternative, but the exact recommended alternative and tooltip copy were not supplied. Do not document Sender ID registration, short codes, another number type, or another messaging channel as the recommended replacement until the product recommendation is confirmed.
Frequently Asked Questions
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article