How to check logs for a specific text message if you are connected to your own Twilio account

How to Navigate to the Messaging Logs and Use Them

Go to: https://console.twilio.com/

Click Account (in the middle of the screen) → Subaccounts.

If there are too many subaccounts, go back to the platform and copy the Account SID for the location.

In Twilio, search for that Subaccount SID and open it.

Search based on the Twilio Subaccount SID in agency level settings → Twilio. Paste the Account SID here and click on it:

In the left panel: Monitor > Logs > Messaging.

Use the contact's phone number (without formatting) in the search fields:

• FROM field → Incoming SMS (contact sent a text to Twilio).
• TO field → Outgoing SMS (Twilio sent a text to the contact).

Put the lead's phone number (remove all phone formatting) in the TO field:

Each log line shows:

• Message SID (unique identifier).
• TO and FROM numbers.
• Status (accepted, delivered, failed, etc.).
• Segments (number of parts if the SMS was split).
• Media (if MMS was attached).

Logs highlight issues:

• Yellow or red rows indicate failed or problematic messages.
• Green (200 status) indicates success.

Click the hyperlinked date to see full details, including:

• Delivery Steps: request creation, queue time, carrier handoff.
• Request Inspector: requests/responses between Twilio and your app.
• Errors: color-coded statuses (e.g., 404 if a webhook endpoint is missing).

Hovering over records will preview message content.

In the detailed view of the message log, you can find the Message SID (Twilio's unique identifier for this message), as well as the time the resource was created, TO and FROM numbers, Delivery Steps, and the Request Inspector.

The Delivery Steps section of this log will show you when the request was created, how long it was queued on Twilio's platform, and when it was sent out to our carrier partner for delivery. These factors can help you determine where an undelivered message failed, or investigate latency issues.

The request inspector shows all requests and responses made when sending or receiving this message. You can easily see errors on requests by the color-coded status on the right of a request.

In the above response, we can see that we received a 404 response because Twilio was unable to find the tunnel for the webhook we set up for messages.

Check MMS Capability of a Twilio Number

Go to Explore Products → scroll down → Phone Numbers.

Check if the number has MMS capabilities, or if the number can send/receive SMS to domestic numbers only.

Frequently Asked Questions