In your agency account, we provide features that help you analyze your agency's spend on LC Communications (LC Phone, LC Email, WhatsApp, etc.).
How to check your agency's credit balance
Switch to your Agency View from the account switcher.
Click on Agency Settings.
Click on the Billing tab > Wallet & Transactions to see your current credit balance.
What does my agency's credit balance mean?
When you use communication features like SMS, Calls, Voicemail drops, emails, or WhatsApp messages, the cost associated with those communications is deducted from this credit balance. This is sometimes also referred to as a wallet.
Please also refer to:
- LC Phone pricing structure
- LC Email pricing structure
- WhatsApp pricing structure (coming soon)
As of Nov 1, 2022, our rates in the US are 10% cheaper than Twilio and approximately 8% cheaper than Mailgun. Thank you to our agencies for the overwhelming response — more power to you.
Viewing a historical summary of your spend
You can see a detailed, message-by-message log of transactions by clicking on Detailed Transactions.
This page gives you:
- A unified view of all logs across all your sub-accounts (locations)
- A summary of your month-over-month spend for the last 3 months, broken out by category
Expanding all categories gives you a summary of your spending by month for each individual category.
Summary data refreshes once daily, so you may need to wait up to 24 hours for the most accurate reporting.
Drilling down into a single transaction
We provide a detailed drill-down of each transaction or message, accessible by clicking the transaction ID in the log table.
How and when is my card charged?
Based on your auto-recharge rules on the Agency Settings → Billing page, we charge your card with the recharge amount once your credit balance falls below the threshold.
This is also the default setting. Here, once your credit balance goes below $10, your agency's credit card is charged $10 to bring your balance up to $20.
Here, your agency's card is charged $200 once your credit balance goes below $50, bringing your balance up to $250.
When a charge to your credit card fails, we notify all agency admins on the account. SMS, calls, emails, and other communications for all your clients are interrupted if your credit balance drops below $0.
Delays in payment processing can result in a one-time charge for double the recharge amount if your balance falls below $0. If your balance goes negative, the first recharge charge is applied to bring it back above $0. If that charge doesn't raise your balance above the set threshold, a second charge equal to the auto-recharge amount is applied. In total, this could result in a charge of double the recharge amount.
How can I rebill usage to my clients?
LC Communications is designed to work better with SaaS than Twilio or Mailgun. Some inherent benefits include:
- Instantaneous billing (no lag from Twilio webhooks)
- A built-in ramp for new sub-accounts (locations) so a new client doesn't spike your bill — helping your agency's cash flow
- Error rate and bounce rate monitoring to identify bad lists
- Opt-out and unsubscribe monitoring for spam reduction
- Carrier complaint and violation monitoring for AUP violations, protecting sender reputation
On the Pro plan or higher, you can rebill this usage to your clients using SaaS Mode (Phone & Email rebilling), including a markup to make a profit on the rebilling.
We no longer apply a markup when rebilling carrier charges and A2P 10DLC charges — the original charges pass through without any additional markup. If you expected earnings to be exactly 2x, 3x, or 3.5x your spend, note that compliance and carrier fee charges are excluded from markup.
Please refer to:
- Connecting your agency's Stripe account to collect rebilling payments
- How to enable email rebilling
- General SaaS Mode setup and phone rebilling
Rebilling works so that the platform invoices you for usage, then invoices your clients on your behalf. Funds you collect from clients are deposited into your connected Stripe account.
- Your agency receives an invoice from the platform with platform branding
- Sub-accounts (your client locations) receive an invoice from you, with your logo and branding as configured in your Stripe account
This system is always prepaid, meaning your agency collects money upfront and maintains positive cash flow.
You can download a CSV report for the month and charge your clients using platform invoices or an external billing platform.
LC Communication rebilling without markup for Freelancer accounts is planned for a future release.
How can I download all transactions as a CSV?
You can download all LC Communication (Phone, Email & WhatsApp) charges as a CSV by clicking the export button in the top right.
This data is for agency users only. Don't share these reports directly with clients — they will see your discounted pricing (platform-to-agency pricing).
We can provide the last 1,000,000 (1 million) transactions due to storage limits.
Further analyzing this data
A walkthrough with instructions for deeper cost analysis is coming soon — check back shortly.
Paying both LC Communications and a previous provider (Twilio or Mailgun/SMTP)
By design, LC Communications (LC Phone & LC Email) is enabled for your clients going forward. This means your existing clients may still be on the old provider (Twilio for calls and SMS, Mailgun/SMTP for emails). During this transition, you may be invoiced both for LC Communications usage and by Twilio, Mailgun, or other SMTP providers for usage on older sub-accounts.
The easiest way to resolve this is to move all existing clients over to LC Phone & LC Email and close out your accounts with other providers.
Certain assets, like call recordings, do not migrate over. If you need access to call recordings or logs for compliance or HIPAA regulations, keep your Twilio account operating in a dormant state.
FAQ
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article