The pricing for LC Phone System is the same amount as Twilio. All the prices shown for LC Phone features are listed in USD. 

Pricing varies between regions and products for this reason we will be providing basic info and pricing for all the top-used product categories based on US/Canada pricing.

TABLE OF CONTENTS

• Pricing based on the most used Product Categories
  • 1. Phone Numbers
  • 2. Messaging Service - SMS
  • 3. Messaging Service - MMS
  • What is a segment?
  • Calculating the Cost of Each Text Message: A Step-by-Step Guide
  • 4. Voice Calls
  • 5. Number Intelligence
  • 6. Number Format Lookups
  • 7. Other Charges
• FAQs
  • 1. Will SaaS re-billing work if I move sub-accounts on LC Phone System?
  • 2. Which all categories have a 10% discount applicable?
  • 3. I was billed $20 right away. However, I haven't called anyone yet and have only created one phone number. Is this expected?
  • 4. Will I be charged if I encounter an error when sending an SMS?
  • 5. What can I do to avoid charges related to call recording storage?
  •     To avoid getting charged for call recordings done earlier, you can request to delete all call recordings.
  •     To avoid getting charged for future call recordings, you can choose to disable call recordings.
  • Related Articles

Pricing based on the most used Product Categories

A list of country-specific prices are linked at the bottom of the page.

1. Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

1. Local Numbers: $1.15 / month
2. Toll-Free Numbers:  $2.15 / month
   

For all the other countries, the pricing will also be based on Twilio's pricing.

2. Messaging Service - SMS

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

• Outbound SMS: $0.0079 / segment
• Inbound SMS: $0.0079 / segment

This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on Twilio's pricing.

3. Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada  is as follows: 

• Outbound SMS: $ 0.0200 / segment (From local and toll-free numbers)
• Inbound SMS: $ 0.0100 / segment (To local numbers, $0.0200 to toll-free numbers)

For all the other countries, the pricing will also be based on Twilio's pricing.

• What is a segment?

• Calculating the Cost of Each Text Message: A Step-by-Step Guide

4. Voice Calls

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:

• Outbound Call: $0.0180 / minute (From local and toll-free numbers, includes charges for client minutes)
• Inbound Call: $0.0085 / minute (To local numbers, $0.0220 to toll-free numbers)

The voice calls to Alaska and Yukon Territory will not be charged based on the above prices. For all the other countries, the pricing will also be based on Twilio's pricing.

Note: The outbound calls have 2 legs so the cost of an outbound call will be $0.0180 ($0.014 for Outbound call + $0.004 for the webApp/MobileApp leg which dialer uses to initiate the call (Client Minutes))

5. Number Intelligence

Number Intelligence is a bundle of three functions. All three are turned on/off together.

https://help.gohighlevel.com/en/support/solutions/articles/48001153968-number-intelligence-number-validation-spam-detection-and-unknown-caller

• Number Validation ($0.005/call): before sending an SMS, check if the number is valid, if invalid do not send the SMS.
• Spam Detection ($0.01/test): when receiving an incoming US call, test it for spam, mark is "spam likely" if it fails the test.
• Name Lookup ($0.01/lookup): when receiving an incoming US call, if the number is not on a contact or the contact name is empty, look up the caller's name.

6. Number Format Lookups

All the number formats look up to support calls are free of cost.

7. Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

• Client Minutes for Calling ($0.004 per minute, already included in the outgoing call charges shared above, SaaS rebilling applies)
• Call Recording ($0.0025 per minute of recording, SaaS rebilling applies)
• Call Recording storage ($0.0005 per minute of recording per month, SaaS rebilling applies)
• Call Transcription ($0.024 per minute, SaaS rebilling applies)
• Answering Machine Detection ($0.0075 per call where it is used, SaaS rebilling applies)
• Voicemail drops ($0.0180 / minute, SaaS rebilling applies, same charge as an outgoing call)
• Conference Calls ($0.0018 per minute per participant, SaaS rebilling applies)
  • This is for the call flow, we have both outbound and inbound in a conference so those are for the global conference charges.
• Carrier Charges 
  • SMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number
  • There are additional carrier fees per message that are automatically applied based on the end-user's destination and carrier.

    • Carrier	SMS Outbound*	SMS Inbound*	MMS Outbound*	MMS Inbound*
      AT&T	$0.003		$0.005
      T-Mobile	$0.003	$0.003	$0.01	$0.01
      Verizon	$0.003		$0.005
      US Cellular	$0.005		$0.01
      All other carriers	$0.0035		$0.01

      
      

FAQs

1. Will SaaS re-billing work if I move sub-accounts on LC Phone System?

Yes, SaaS rebilling will continue to work with LC Phone System.

2. Which all categories have a 10% discount applicable?

• Phone Numbers [Only US and Canada] [For all types of numbers]
• SMS [Only from US/Canada to US/Canada] [For both Inbound and Outbound]
• Voice Calls [Only from US/Canada to US/Canada] [For both Incoming and Outgoing Calls] [Excluding products mentioned in Other Charges]

3. I was billed $20 right away. However, I haven't called anyone yet and have only created one phone number. Is this expected?

Yes, the wallet would have auto-recharged as soon as the balance is below the amount set in the wallet configurator.

4. Will I be charged if I encounter an error when sending an SMS?

If there's an internal error with LC Phone before the message is handed off to the phone provider, you won't be charged. However, charges apply to every message where a delivery attempt has been made, regardless of the final delivery status. This includes messages sent from toll-free numbers, A2P numbers, and those not deliverable due to country restrictions or other factors. We urge users to be fully informed and cautious before sending messages, as refunds will not be provided for undelivered SMS.

5. What can I do to avoid charges related to call recording storage?

    To avoid getting charged for call recordings done earlier, you can request to delete all call recordings.

    To avoid getting charged for future call recordings, you can choose to disable call recordings.

Related Articles

• What is LC Phone System?
• How to Migrate an Agency and Sub-Account to LC Phone?
• Regulatory Bundle and Address Creation for Sub-Accounts
• Toll-Free Number Registration for LC Phone (US/Canada)
• LC Phone Messaging Policy