Quickly segment contacts by real engagement signals inside HighLevel. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more, then drill down to the exact contacts. This article shows how to filter contacts by email statistics in HighLevel.
TABLE OF CONTENTS
- What is Filtering Contacts by Email Stats?
- Key Benefits of Filtering Contacts by Email Stats
- How To Filter Contacts by Email Statistics
- Frequently Asked Questions
- Related Articles
What is Filtering Contacts by Email Stats?
Note: Contact‑level Email Analytics filtering is available only for LC Email sub‑accounts.Email Stat Filtering focuses on contact-level analytics in HighLevel. Sub-accounts can filter contacts by email performance (e.g., Opened, Clicked, Bounced) to understand engagement and take action.
Key Benefits of Filtering Contacts by Email Stats
Targeted engagement: Build segments from real metrics (Opened/Clicked) to tailor follow‑ups.
List hygiene: Identify Bounced/Complained/Failed contacts rapidly to keep sender reputation healthy.
Flexible time windows: Date filters reveal performance within precise campaign or testing periods.
Sending type control: Filter by Bulk, Campaign, or Workflow to isolate the source of results.
How To Filter Contacts by Email Statistics
Following the steps below ensures your filters return precise results so you can confidently analyze contact‑level engagement.
Log in to your sub‑account.
Go to Settings → Email Services → Email Analytics.
Review Email Metrics (Sent, Delivered, Opened, Clicked, Complained, Bounced, Unsubscribed, Failed).
You can set a Date Range for your analysis window.
You can click Filters and choose Email Source, select Campaign, Workflow, or Bulk Request.
Choose an Email Source Name (the specific campaign, workflow, or bulk send). Selecting the source name is required to return results.
Click a metric box (e.g., delivered) to open the contact list that matches.
Use Pagination (20/50/100), adjust Date Range, and Refresh as needed.
Click a contact to open the Contact record for deeper context or actions.
Frequently Asked Questions
Q. Why don’t I see results after choosing a Campaign in Filters?
You must also select a Source Name (the specific campaign) or check if the campaign was executed.
Q. Can I filter multiple campaigns or workflows at once?
You can select all or one source but multiple source names.
Q. Do opens and clicks require tracking?
Yes. If link or open tracking is disabled, Opened/Clicked metrics may be incomplete or missing.
Q. What’s the difference between Bounced, Failed, and Complained?
Bounced = rejected by recipient server; Failed = send error before delivery attempt; Complained = recipient reported spam.
Q. Where do I change the date window?
Use the Date Range picker at the top of Email Analytics; click Refresh to apply.
Q. Can non‑LC providers use contact‑level Email Analytics filtering?
No. Contact‑level Email Analytics filtering is available only for LC Email sub‑accounts.
Related Articles
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