TABLE OF CONTENTS




After reviewing the above video, please prepare the following information below and fill out the form: Porting Form

If you have questions, please contact support



Step 1: Locate your Location ID:




Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) 

First Name:

Last Name:

Business Name (if the service is in your company’s name):



Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box): 

Address:

City:

State/Province:

Zip/Postal Code:



Step 4: List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc. 


Number type
Phone number(s):

Wireless Account number:

Pin / Last 4 of SSN:

Service Provider

Wireless Numbers

e.g. +17787787878

e.g. 12345678

e.g. 1234

e.g. Verizon
Landline & Toll-Free Phone Numbers
e.g. +18881234568









Step 5: Complete the Letter of Authorization

  • must be PDF files and cannot exceed 4MB


Step 6: Include a scanned (or electronic) copy of the most recent phone billing statement:
must be PDF files and cannot exceed 4MB


Step 7: Submit your port request to Twilio:


Porting your Canadian telephone number (non-Twilio number) to a location


To port your Canadian phone number, the steps are the same as above. Depending on the losing carrier, this process typically takes between 4 - 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.


We charge a one-time porting fee of $7.00 USD per number.


Once we provided you with the Account SID, please prepare the following information below and fill out the following Twilio form: Porting Form

  • The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
  • The attached Twilio Canadian Letter Of Authorizationwithin the last 15 days
  • Your most recent billing document
  • Your Customer Account Number (the one in your current carrier’s records).

Frequently Asked Questions


My Twilio number took forever to port over, what's going on?

Sometimes it might be that those Twilio numbers are already with another Twilio project. So we just need to move the Twilio number once the client provides the losing Account SID.


Please refer to this article to Move Twilio Numbers From One Twilio Account To Another


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