How to Submit and Track Port-In Number Requests

Modified on: Thu, 11 Jun, 2026 at 8:38 AM

Agencies can now submit and track eligible US phone number port-in requests directly inside HighLevel. The in-app Port-In Numbers workflow helps Agency Owners and Agency Admins move existing US phone numbers from an external carrier into HighLevel without completing a separate porting form.

Important: This feature is available only to Agency Owners and Agency Admins through Labs.

TABLE OF CONTENTS

What is Port-In Numbers in HighLevel?
Key Benefits of Port-In Numbers
Before You Start
Auto-Generated Letter of Authorization
How To Setup Port-In Numbers
Frequently Asked Questions

What is Port-In Numbers in HighLevel?

Port-In Numbers allows eligible agencies to request the transfer of existing US phone numbers from an external carrier into HighLevel. Once submitted, the request can be tracked inside the Phone Numbers section, giving agency teams a centralized place to monitor carrier review, progress, completion, or rejection.

Porting is useful when a business wants to keep an existing phone number while managing calls, SMS, and related phone activity through HighLevel’s Phone System. The new in-app workflow reduces manual steps by collecting request details inside HighLevel, generating the LOA automatically, and showing status updates without requiring users to leave the platform.

Key Benefits of Port-In Numbers

The in-app Port-In Numbers workflow simplifies the porting experience by replacing manual form submission with a guided request flow. This helps agencies prepare cleaner requests, reduce back-and-forth, and stay informed as carriers process the transfer.

In-app Submission: Submit eligible US port-in requests directly from Phone System → Phone Numbers.
Guided Request Flow: Complete the request through a structured four-step process that collects acknowledgements, number details, contact information, and documents.
Auto Generated LOA: HighLevel creates the Letter of Authorization from the request details and sends it to the authorized representative for digital signature.
Simpler Document Requirements: Upload only the billing statement, as a PDF or image file up to 10 MB.
Bulk Number Support: Enter multiple landline numbers in a comma-separated format and add multiple wireless numbers using + Add New Number.
Inline Status Tracking: Track each request from the Port-In Numbers tab, including status, Request SID, created date, and carrier action details.
Reduced Support Dependency: Eligible agencies can submit and monitor US port-in requests without relying on a separate form.

Before You Start

Preparing accurate carrier and account information before starting the request helps prevent delays or rejections. Carriers review port-in requests against the account details they have on file, so mismatched information may cause the request to be rejected.

Before submitting a port-in request, prepare the following:

Current carrier account number
Landline numbers being ported, entered as comma-separated values when submitting multiple numbers
Wireless numbers being ported
Wireless PIN or last four digits of SSN, when required
Authorized representative name
Authorized representative email address
Full service address, including state and postal code
Billing statement as a PDF or image file
Billing document file size of 10 MB or less

Keep the numbers active with the current carrier until the port is fully completed. Canceling service too early may interrupt the transfer or cause the request to fail.

Auto-Generated Letter of Authorization

The Letter of Authorization confirms that the authorized representative approves the phone number transfer. HighLevel now generates the LOA from the request details, reducing manual document preparation and helping users avoid uploading an incorrect LOA.

After the request is submitted:

HighLevel generates the LOA using the request details.
The LOA is emailed to the authorized representative.
The authorized representative signs the LOA digitally.
The porting process continues based on carrier review and approval.

Users should confirm that the authorized representative has access to the email address entered in the request. If the LOA is not signed, the port request may not move forward.

The authorized email address is important because HighLevel sends the auto-generated Letter of Authorization to that representative for digital signature.

How To Setup Port-In Numbers

Proper setup ensures that the request is submitted with complete carrier details, a valid billing statement, and the correct authorized representative. Reviewing each step before submission helps reduce delays and improves the chance of a successful port.

Follow these steps to submit a port-in request:

Log in as an Agency Owner or Agency Admin.
Confirm the feature is enabled through Labs.
Go to Phone System → Phone Numbers.
Click Add Number to add numbers to the system.
Select Port-in Numbers.
Review and complete the Agreement Checklist.
Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
Copy or save the Request SID from the confirmation modal.
Ask the authorized representative to check their email and sign the LOA.
Track the request from Phone Numbers → Port-In Numbers.

After submission, HighLevel displays a confirmation modal with the Request SID. The request also appears in the Port-In Numbers tab, where status updates are shown as the carrier processes the request.

Frequently Asked Questions

Q: Can sub-account users submit port-in requests?
A: No. Based on the current release note, this feature is only available to Agency Owners and Agency Admins.

Q: Can I port multiple numbers in one request?
A: Yes. Landline numbers can be entered as comma-separated values, and multiple wireless numbers can be added using + Add New Number.

Q: What document do I need to upload?
A: Upload the billing statement only. The file can be a PDF or image and must be 10 MB or less.

Q: Should I cancel my current carrier service after submitting the request?
A: No. Keep the numbers active with the current carrier until the port is fully completed.

Q: Where can I track my port-in request?
A: Go to Phone System → Phone Numbers → Port-In Numbers to view request history, status, Request SID, created date, and carrier action details.

Q: What does Rejected mean?
A: Rejected means the request could not continue. Common causes include incorrect account details, missing information, invalid wireless PIN, unsigned LOA, or documentation that does not match carrier records.