Multi-Language Support for Voice AI Agents lets you choose the language your agent uses when speaking with callers. This article shows how to update the agent language, customize voice options, and save the changes in the updated Voice AI interface.
TABLE OF CONTENTS
- What is Multi-Language Support for Voice AI Agents?
- Key Benefits of Multi-Language Voice AI
- Supported Languages
- How to Configure Language for Voice AI Agents
- Best Practices for Optimal Performance
- Frequently Asked Questions
- Related Articles
What is Multi-Language Support for Voice AI Agents?
Multi-Language Support allows Voice AI Agents in HighLevel to communicate with callers in the selected language. This helps businesses provide a more localized caller experience by pairing the agent’s language with an appropriate voice, accent, and gender when available.
HighLevel Voice AI Agents support multiple languages, allowing businesses to configure each agent for the audience they serve. You can update the language directly from the agent editor or customize the voice further by selecting an accent, gender, and specific voice.
Key Benefits of Multi-Language Voice AI
Localized Caller Experience: Configure Voice AI Agents to speak in the language your callers expect.
Voice Customization: Select available accents, genders, and voices for a more natural conversation.
Flexible Agent Setup: Apply language settings while creating a new agent or editing an existing one.
Improved Caller Clarity: Match the agent’s spoken language to the audience it is designed to support.
Multilingual Support: Use one of the supported language options available for Voice AI Agents.
Supported Languages
Voice AI Agents support a wide range of languages so businesses can configure agents for different customer audiences. The available language options appear inside the Voice AI Agent language and voice settings.
Supported language options include:
English, German, Spanish, French, Portuguese, Italian, Dutch, Hindi, Japanese, Polish, Romanian, Turkish, Vietnamese, Swedish, Norwegian, Russian, Indonesian, Greek, Danish, Finnish, Chinese, Korean, Slovak, Bulgarian, Malay, Hungarian, Arabic, Tamil, Ukrainian, Filipino, Czech, Croatian, Afrikaans, Armenian, Azerbaijani, Bosnian, Galician, Hebrew, Icelandic, Kannada, Kazakh, Latvian, Lithuanian, Macedonian, Marathi, Nepali, Persian, Serbian, Slovenian, Swahili, Thai, Urdu, Welsh, and Multilingual.
There are also voices with Multilingual support (English and Spanish).
Our voice library is continually growing, ensuring more voices and languages will be added over time.
Tip: You can import custom voices from ElevenLabs. Click here to learn more.How to Configure Language for Voice AI Agents
Proper setup ensures the Voice AI Agent uses the intended language and voice when speaking with callers. After selecting the language and voice, always save the changes and test the agent before using it with live callers.
Log in to your HighLevel account.
Click AI Agents from the left menu.
Click Voice AI.
Choose one of the following options:
Click + Create Agent to create a new Voice AI Agent.
Click Agent List and edit an existing Voice AI Agent.
Select the desired language from the Language option.
To customize the voice further, click Voice.
Select the language, accent, gender, and preferred voice.
Use the play button to preview available voices.
Click Save Voice.
Click Save in the top-right corner to apply all changes.
Best Practices for Optimal Performance
To maximize the effectiveness of your multilingual Voice AI, keep these best practices in mind:
Select the Correct Language – The Voice Agent will only process and respond in the language configured, so ensure you choose the right one during setup.
Avoid Language Prompts – Do not include explicit language instructions in your prompts, as this may cause confusion. The system automatically detects and operates in the selected language.
Update Greeting Messages – Customize the greeting message to match the selected language for a smooth and natural interaction with users.
Frequently Asked Questions
Q: How many voices are available for each language?
Our library includes over 80 voices, and the selection updates automatically based on the chosen language. More voices will continue to be added over time.
Q: Can I change the language of an existing Voice Agent?
Yes, you can update the language selection within the configuration settings. However, you should also update the greeting message to align with the new language.
Q: Will additional languages be added in the future?
Yes! We are continuously working to expand our language and voice offerings to better support global users.
Q: When I change the Agent’s Language, does the greeting update automatically?
Yes. Changing the Language in Agent Details instantly auto-translates the Agent’s Initial Message into the selected language. Make sure you review the translation and make any needed edits before saving.
Q: Do all languages have the same accent and gender options?
Available accents, genders, and voices vary by provider and language.
Q: Should I test the agent after changing the language or voice?
Yes. Place a test call to confirm the agent uses the correct language, voice, accent, and greeting.
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