Number Pool Support in Voice AI Agents

Modified on: Thu, 12 Jun, 2025 at 8:27 AM

We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

Important: Ensure you have at least one Number Pool created in order to use this feature.

TABLE OF CONTENTS

Key Benefits of Number Pool Support
How to Assign a Number Pool to a Voice AI Agent
Step 1: Access Voice AI Agent Settings
Step 2: Choose or Create a Voice AI Agent
Step 3: Open the Phone & Availability Tab
Step 4: Assign a Number Pool
Step 5: Save the Configuration
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Key Benefits of Number Pool Support

Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

Log in to your HighLevel account.
From the left-hand menu, click on AI Agents.
In the top navigation bar, select Voice AI.

Step 2: Choose or Create a Voice AI Agent

Click on + Create Agent to make a new agent, or
Choose an existing one from your Agent List:
- Click directly on the agent's name, or
- Click the three-dot menu next to the agent and select Edit.

Step 3: Open the Phone & Availability Tab

Inside the agent editor, click on the Phone & Availability tab.
Locate the section labeled Phone Number / Number Pool.

Step 4: Assign a Number Pool

Click on the Phone Number / Number Pool dropdown.
Select the Number Pool you want to assign to this Voice AI Agent.
- Only pre-created number pools will appear in the list.
- You must create a number pool before this step if none exist.