Learn how to create a regulatory bundle and address for sub-accounts in HighLevel using LC Phone. This ensures compliance with telecom regulations so you can successfully purchase phone numbers in regulated countries.

TABLE OF CONTENTS

• What is a Regulatory Bundle?
• Key Benefits of Regulatory Bundles
• How to Create a Regulatory Bundle
  • Step 1: Navigate to Regulatory Bundle/Address
  • Step 2: Create a Regulatory Bundle
  • Step 3: Create a New Address Bundle
• Assigning a Regulatory Bundle to a Phone Number
• Frequently Asked Questions
• Related Articles

What is a Regulatory Bundle?

Regulatory Bundles are required by telecom carriers to verify the identity and location of businesses or individuals purchasing phone numbers in certain countries. These bundles include documentation such as government-issued ID, utility bills, or business registration details, and help ensure legal compliance with local number ownership laws.

Without a regulatory bundle, phone numbers in regulated regions cannot be activated. LC Phone users can manage this process directly within the HighLevel platform.

Key Benefits of Regulatory Bundles

Submitting a regulatory bundle is essential for purchasing international phone numbers in compliance with regional laws. This process ensures verified identity, prevents telecom issues, and simplifies global number management across your agency.

• Compliance with Local Telecom Regulations: Meets legal requirements in regulated countries to activate and maintain phone numbers.
  
  

• Improved Deliverability and Service Quality: Verified bundles reduce the risk of carrier filtering, suspension, or number removal.
  
  

• In-App Management: Allows regulatory bundles to be created and submitted directly inside HighLevel — no need to leave the platform.
  
  

• Faster Setup with Built-In Compliance Tab: For LC Phone users, the Compliance tab streamlines document upload and address validation.

How to Create a Regulatory Bundle

LC Phone users can create and manage regulatory bundles directly within HighLevel using the built-in Compliance tab in each Sub-Account.

Step 1: Navigate to Regulatory Bundle/Address

• Navigate to the desired Sub-Account in your HighLevel Agency Dashboard.
  
  

• Open the Settings navigation menu on the left side of the page
  
  

• Choose the tab labeled Phone Numbers on the left
  
  

• Select the tab labeled Regulatory Bundle/Address at the top
  
  

Step 2: Create a Regulatory Bundle

• Click the blue button in the upper left labelled + Create
  
  

• A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Regulatory Bundle.
  
  

• Using the Select County dropdown menu, select the desired country
  
  

• Using the Select Number Type selector, choose the type of number desired
  
  
• Fill out requested Business Information.
  
  
• Upload Supporting Documents.
  
  

  Note: While not all countries require documents, many do. Required document types and rules vary based on the country and usage.

  
  
• Submit bundle for review
  
  

Step 3: Create a New Address Bundle

1. Click the blue button in the upper left labelled + Create
   
   
   
   

2. A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Address Bundle.
   
   
   
   

3. Fill out requested business information including Business/Individual Name, Full Street Address, City, State/Province, Postal Code and Country
   
   

4. Click on Submit.
   
   

Assigning a Regulatory Bundle to a Phone Number

Once a regulatory bundle is approved, it must be assigned to the number you're purchasing. This step is required to activate regulated numbers and verify compliance before use.

1. Click on Settings from your sub-account.
   
   
   
   

2. Click on Phone Numbers.
   
   

3. Click + Add Number button and select Add Phone Number from the dropdown.
   
   
   
   

4. Select the desired Country and a Number.
   
   

5. If the number requires a regulatory bundle, you'll see Required under the Address Requirement column.
   
   
   
   

6. Click on the Proceed to Buy button.
   
   
   
   

7. Use the dropdown to assign your approved Regulatory bundle.
   
   

8. Click on Proceed to Buy button to complete the purchase.
   
   

Frequently Asked Questions

Q: What is a regulatory bundle, and why is it needed?
A regulatory bundle is a set of documents used to verify the identity and location of a person or business. It's required to purchase phone numbers in countries with telecom regulations, ensuring legal use and compliance.

Q: Where do I create a regulatory bundle in HighLevel?
Go to the Sub-Account, click Phone Numbers, and then open the Compliance tab. From there, click Create Bundle to begin the submission process.

Q: What documents are required to create a bundle?
Many countries require supporting documents (like proof of address, business registration and identity). Requirements vary by country and use type (personal or business).

Q: How long does bundle approval take?
Most regulatory bundles are reviewed and approved within 72 hours. Ensure your documents are clear and accurate to avoid delays.

Q: Can I reuse a bundle for multiple phone numbers?
Yes. Once approved, a regulatory bundle can be used for additional phone numbers, as long as they fall under the same regulation and region.

Q: What happens if my bundle is rejected?
You'll receive a reason for rejection. You can update the documents or details and resubmit the bundle for another review.

Q: Can I edit or delete an existing bundle?
Bundles cannot be edited once submitted, but you can create a new bundle and use that instead. Deletion options depend on review status and assignment history.

Related Articles

• How to Purchase a Phone Number in a Sub-Account
  
  

• Create Regulatory Bundle from within the Web App
  
  

• Regulatory Bundle Creation and View for LC Phone Accounts
  
  

• How do I migrate my agency and sub-account over to LC Phone?
  
  

• What is LC - Phone System?
  
  

• How to buy a toll free number inside GHL?