Overview

This guide explains the process of requesting a Twilio number that is not currently available on HighLevel. If the number you need is supported by Twilio but not available in the platform, you can either purchase it directly through the Twilio console or submit a Private Offering Form to Twilio Support for assistance. This process also includes additional steps for requesting numbers in specific countries or for specific requirements, such as regulatory compliance. Follow the steps provided to gather the necessary information and request the number through Twilio's support team.

TABLE OF CONTENTS

• Steps to Request a Twilio Number That’s Not Available-
• Frequently Asked Questions
• Related Articles

Steps to Request a Twilio Number That’s Not Available-

Step 1: Request a Twilio number that is not available:

Twilio supports phone numbers in various countries around the world. You can check which countries are available here: Twilio International Phone Number Availability.

If the phone number you need is not listed as available in the HighLevel platform, don’t worry, there are still ways to request the number.

Step 2: If the country you want is on the list but not on Highlevel, you can buy the number through the private offering form:

If the country you want is supported by Twilio but not available through HighLevel, you can buy the number directly from the Twilio console. Here’s how:

• If you are using LC Phone System, reach out to Highlevel support for assistance before proceeding or filling out this form.

• If you are using Twilio and the number isn’t available in the console, you can submit a  Private Offering Form or request a ticket with Twilio support.

Learn more about setting up the bundle/address when requesting a Twilio number

Private offerings Example:

Let’s say you need a phone number from Norway, but Twilio doesn't have these numbers in stock. They can place an order with their Inventory Team. Here’s what to expect for different types of numbers:

• Norway Mobile SMS – $12/month – Expected delivery: 1-2 weeks

• Norway Toll-Free Voice – $25/month – Expected delivery: 2-4 weeks

• Norway Local Voice – $3/month – Expected delivery: 2-3 weeks

To request a number through a private offering, you will need to provide the following:

1. The SID of the account to associate with the number.

2. The SID of the bundle to associate with the number.

3. The SID of the address to associate with the number.

4. The required prefix for the number (if you have a specific one in mind).

5. The quantity and type of phone numbers you need.

For help finding your Bundle SID or Address SID, refer to the guides on How to find a BU SID or an AD SID

If you're requesting numbers with regulatory compliance, check out How to submit a regulatory bundle for Phone Number Regulatory Compliance

Here is also more information on Norway Regulatory Requirements. 

 Twilio support generally reviews the submission within 3 business days. Once your documents have passed review, let them know so they can place an order for you for the phone number.

Frequently Asked Questions

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Related Articles

• setting up the bundle/address when requesting a Twilio number
• Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number