LC Phone Pricing & Billing Guide

This guide outlines the full pricing structure for the LC Phone system within HighLevel. It covers everything from phone number costs, SMS/MMS messaging, voice calling rates, and carrier passthrough fees, to rebilling options for agencies using SaaS mode. However, the pricing for LC Phone System is the same amount as Twilio. All the prices shown for LC Phone features are listed in USD. 

TABLE OF CONTENTS

• Pricing based on the most used Product Categories
  • 1. Phone Numbers
  • 2. Messaging Service - SMS
  • 3. Messaging Service - MMS
  • 4. Voice Calls
  • 5. Number Intelligence
  • 6. Other Charges
• Frequently Asked Questions
• Related Articles

Pricing based on the most used Product Categories

This pricing guide outlines costs based on the most commonly used LC Phone product categories — including local/toll-free numbers, messaging (SMS/MMS), voice calls, and optional rebilling charges for SaaS agencies.

Please Note: A list of country-specific prices are linked at the bottom of the page.

1. Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

1. Local Numbers: $1.15 / month
2. Toll-Free Numbers:  $2.15 / month
   

For all the other countries, the pricing will also be based on Twilio's pricing.

2. Messaging Service - SMS

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on Twilio's pricing.

We have updated Pricing for few countries for Messaging Service - SMS, below are the updated prices /segment basis:

3. Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada  is as follows: 

For all the other countries, the pricing will also be based on Twilio's pricing.

Tip: For calculating segments and understanding more about how to calculate the per SMS and MMS cost, refer to How to Calculate SMS and MMS Costs

4. Voice Calls

The cost of voice calls depends on call duration (per minute). Below is a detailed breakdown for US and Canada.

Outbound Calls

Total Cost: $0.0166 per minute

Breakdown:

• Outbound USA: $0.0126/min
  (includes 10% discount on list price of $0.014)

• Client Minutes: $0.004/min
  

Inbound Calls

Inbound calls generally consist of two legs:

1. Incoming call to your HighLevel number (from the caller)

2. Forwarded call to wherever you answer it , e.g., web, mobile, desk phone, or another number

Charges apply for both legs, depending on where you answer.

If Answered on Web, Mobile, or Deskphone
Total Cost: $0.01165 per minute

Breakdown:

• Incoming Call (USA): $0.00765/min
  (includes 10% discount on list price of $0.0085)

• Client Minutes: $0.004/min

Note: Voice AI calls may add $0.004/min if the provider uses SIP infrastructure.

If Answered on a USA Forwarding Number

Total Cost: $0.02 per minute

Breakdown:

• Incoming Call (USA): $0.00765/min

• Outgoing Call (to your forwarding number): $0.0126/min

Explanation:
If you forward your HighLevel number to a US phone number or any other phone number you’ll pay for both the incoming and outgoing portions of the call.

Note- The above example illustrates pricing for a US LC number. Actual rates vary by country based on Twilio’s pricing

Important Notes

• International Forwarding:
  If you forward incomming call to an international number (e.g., UK mobile), the second leg follows Twilio’s international rates, which are higher.
  View Twilio’s Local, Mobile, and Toll-Free International Rates

• Regional Exceptions:
  Calls to Alaska and Yukon Territory follow Twilio’s regional pricing and are not billed at the standard US/Canada rates.

• Other Countries:
  For all other regions, pricing is based on Twilio’s international call rates.

• Billing Rounding:
  Calls are billed in full minutes.
  Any partial minute is rounded up to the next whole minute.

• Call Reporting: Reports display the exact call duration, even if billing rounds up.

  
  

• Example:

  Type	Number of Calls	Actual Duration in call reports	Billed Duration
  Example	2 calls	45 seconds each (1m 30s total)	2 minutes total

  Summary:
  Call reporting shows precise durations for transparency, while billing uses the rounded-up minute for calculation.

Please Note: The outbound calls have 2 legs so the cost of an outbound call will be $0.0180 ($0.014 for Outbound call + $0.004 for the webApp/MobileApp leg which dialer uses to initiate the call (Client Minutes))

5. Number Intelligence

Number Intelligence is a bundle of three functions. All three are turned on/off together, refer to Number Intelligence - Number Validation, Spam Detection, and Unknown Caller

• Number Validation ($0.005/call): before sending an SMS, check if the number is valid, if invalid do not send the SMS.
  
  
• Spam Detection ($0.005/test): when receiving an incoming US call, test it for spam, mark is "spam likely" if it fails the test.
  
  
• Name Lookup ($0.01/lookup): when receiving an incoming US call, if the number is not on a contact or the contact name is empty, look up the caller's name.

Number Format Lookups: All the number formats look up to support calls are free of cost.

6. A2P Pricing

Here’s how A2P Brand and Campaign registration fees apply for both Low Volume and High Volume campaigns:

Important:

• Monthly campaign fees are determined by The Campaign Registry (TCR) and may still apply even if a campaign fails, is rejected, or requires resubmission.

• The $3 Fast Track fee ensures faster campaign approval and is included in the one-time registration cost.

7. Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

• Client Minutes for Calling ($0.004 per minute, already included in the outgoing call charges shared above, SaaS rebilling applies)
  
  
• Call Recording ($0.0025 per minute of recording, SaaS rebilling applies)
  
  
• Call Recording storage ($0.0005 per minute of recording per month, SaaS rebilling applies)
  
  
• Call Transcription ($0.024 per minute, SaaS rebilling applies)
  
  
• Answering Machine Detection ($0.0075 per call where it is used, SaaS rebilling applies)
  
  
• Voicemail drops ($0.0180 / minute, SaaS rebilling applies, same charge as an outgoing call)
  
  
• Conference Calls ($0.0018 - $0.0040 per minute per participant depending on region used, SaaS rebilling applies)
  • US: $0.0018 /participant/minute
    
    
  • Dublin: $0.0025 /participant/minute
    
    
  • Tokyo: $0.0030 /participant/minute
    
    
  • Singapore: $0.0030 /participant/minute
    
    
  • Sydney: $0.0030 /participant/minute
    
    
  • Sau Paulo: $0.0040 /participant/minute
    
    
  • Conference Call is used for all outgoing calls. It is also used for Incoming calls that are transferred.
    
    
• Carrier Charges
  1. SMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number.
     
     
  2. There are additional carrier fees per message that are automatically applied based on the end-user's destination and carrier.
     
     

     Carrier	SMS Outbound*	SMS Inbound*	MMS Outbound*	MMS Inbound*
     AT&T	$0.003	$0.003	$0.0075	$0.0075
     T-Mobile	$0.003	$0.003	$0.01	$0.01
     Verizon	$0.004		$0.0065
     US Cellular	$0.005		$0.01
     All other carriers	$0.0035		$0.01

     
     
• Amazon Polly  Text-to-Speech charges(The new, enhanced speech feature costs US$0.00084 per 100 characters of text)

Frequently Asked Questions

Q: Why am I being charged for incoming SMS?
LC Phone charges for both inbound and outbound SMS at the same rate

Q.Will SaaS re-billing work if I move sub-accounts on LC Phone System?

Yes, SaaS rebilling will continue to work with LC Phone System.

Q. Which all categories have a 10% discount applicable?

• Phone Numbers [Only US and Canada] [For all types of numbers]
• SMS [Only from US/Canada to US/Canada] [For both Inbound and Outbound]
• Voice Calls [Only from US/Canada to US/Canada] [For both Incoming and Outgoing Calls] [Excluding products mentioned in Other Charges]

Q. I was billed $20 right away. However, I haven't called anyone yet and have only created one phone number. Is this expected?

Yes, the wallet would have auto-recharged as soon as the balance is below the amount set in the wallet configurator.

Q.Will I be charged if I encounter an error when sending an SMS?

If there's an internal error with LC Phone before the message is handed off to the phone provider, you won't be charged. However, charges apply to every message where a delivery attempt has been made, regardless of the final delivery status. This includes messages sent from toll-free numbers, A2P numbers, and those not deliverable due to country restrictions or other factors. We urge users to be fully informed and cautious before sending messages, as refunds will not be provided for undelivered SMS.

Q. Why am I getting charged for Call Recording Storage even though I didn't record calls recently?

Any Call Recording stored incurs storage charges. This means older call recordings also incur these storage charges. If you want to avoid these charges:

• Retain recent call recordings and delete older ones using the feature "Automatically Delete Older Recordings" under Sub-account settings > Phone Numbers > Advanced Settings > Voice Calls > Call Recording
  
• Delete all call recordings to avoid all storage charges. Set the time period in the above feature to 1 day and disable call recording for future calls

Q. Why do I pay for Conference Call charges for all outgoing calls (even the ones without call transfer)?

Our outgoing call flow is optimised to be seamless, with lower waiting times and quicker transfers. Thus, we initiate a Conference Call for all outgoing calls as per our standard call flow implementation.

Related Articles

• What is LC Phone System?
• How to Migrate an Agency and Sub-Account to LC Phone?
• Regulatory Bundle and Address Creation for Sub-Accounts
• Toll-Free Number Registration for LC Phone (US/Canada)
• LC Phone Messaging Policy