Learn how to create a regulatory bundle and address for sub-accounts in HighLevel using LC Phone. This ensures compliance with telecom regulations so you can successfully purchase phone numbers in regulated countries.
TABLE OF CONTENTS
- What is a Regulatory Bundle?
- Key Benefits of Regulatory Bundles
- How to Create a Regulatory Bundle
- Assigning a Regulatory Bundle to a Phone Number
- Frequently Asked Questions
- Related Articles
What is a Regulatory Bundle?
Regulatory Bundles are required by telecom carriers to verify the identity and location of businesses or individuals purchasing phone numbers in certain countries. These bundles include documentation such as government-issued ID, utility bills, or business registration details, and help ensure legal compliance with local number ownership laws.
Without a regulatory bundle, phone numbers in regulated regions cannot be activated. LC Phone users can manage this process directly within the HighLevel platform.
Key Benefits of Regulatory Bundles
Submitting a regulatory bundle is essential for purchasing international phone numbers in compliance with regional laws. This process ensures verified identity, prevents telecom issues, and simplifies global number management across your agency.
Compliance with Local Telecom Regulations: Meets legal requirements in regulated countries to activate and maintain phone numbers.
Improved Deliverability and Service Quality: Verified bundles reduce the risk of carrier filtering, suspension, or number removal.
In-App Management: Allows regulatory bundles to be created and submitted directly inside HighLevel — no need to leave the platform.
Faster Setup with Built-In Compliance Tab: For LC Phone users, the Compliance tab streamlines document upload and address validation.
How to Create a Regulatory Bundle
Step 1: Navigate to Regulatory Bundle/Address
Navigate to the desired Sub-Account in your HighLevel Agency Dashboard.
Open the Settings navigation menu on the left side of the page
Choose the tab labeled Phone Numbers on the left
Select the tab labeled Regulatory Bundle/Address at the top
Step 2: Create a Regulatory Bundle
Click the blue button in the upper left labelled + Create
A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Regulatory Bundle.
Using the Select County dropdown menu, select the desired country
- Using the Select Number Type selector, choose the type of number desired
- Upload required documents and fill out requested Business Information
- Submit bundle for review
Approval Timeline: Regulatory bundles may take up to 72 hours to be reviewed and approved.
Step 3: Create a New Address
Click the blue button in the upper left labelled + Create
A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Address Bundle.
Fill out requested business information including Business/Individual Name, Full Street Address, City, State/Province, Postal Code and Country
Submit bundle for review
Assigning a Regulatory Bundle to a Phone Number
Once a regulatory bundle is approved, it must be assigned to the number you're purchasing. This step is required to activate regulated numbers and verify compliance before use.
Use the Settings navigation menu to navigate to the Phone Numbers section within your Sub-Account.
Click + Add Number and choose the desired country and number type.
If the number requires a regulatory bundle, you'll see prompts to select a Bundle and Address.
Use the dropdown to assign your approved Regulatory bundle.
Confirm the address and click Continue to complete the number purchase.
Frequently Asked Questions
Q: What is a regulatory bundle, and why is it needed?
A regulatory bundle is a set of documents used to verify the identity and location of a person or business. It's required to purchase phone numbers in countries with telecom regulations, ensuring legal use and compliance.
Q: Where do I create a regulatory bundle in HighLevel?
Go to the Sub-Account, click Phone Numbers, and then open the Compliance tab. From there, click Create Bundle to begin the submission process.
Q: What documents are required to create a bundle?
Most bundles require a valid government-issued ID and a proof of address such as a utility bill or business registration document. Requirements vary depending on the country and whether the number is for personal or business use.
Q: How long does bundle approval take?
Most regulatory bundles are reviewed and approved within 72 hours. Ensure your documents are clear and accurate to avoid delays.
Q: Can I reuse a bundle for multiple phone numbers?
Yes. Once approved, a regulatory bundle can be used for additional phone numbers, as long as they fall under the same regulation and region.
Q: What happens if my bundle is rejected?
You'll receive a reason for rejection. You can update the documents or details and resubmit the bundle for another review.
Q: Can I edit or delete an existing bundle?
Bundles cannot be edited once submitted, but you can create a new bundle and use that instead. Deletion options depend on review status and assignment history.
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