TABLE OF CONTENTS



Creating a test contact



Click on Click here to switch on the top left once you are in the agency view








Click the subaccount you want to test in








Click on Contacts








Click on Add Contact









Fill out the First name and email and click Save





Sending the test email



It should automatically redirect you to the conversation page, click Send Email below






Configuring the sender email



The highlighted part is where we can configure the sender's email address. Check here to see how to configure the sender email address when sending bulk emails. By default, it will show the user logged in as the sender's email address.







If you are using Mailgun



If I mask the sender email like testing@gmail.com, the reply-to address will show as testing@replies.subdomain.com, which is the Mailgun subdomain we set up for the location in agency Settings-> Mailgun. Replies will still appear correctly in the HighLevel location account's Conversation tab. 


e.g. my Mailgun subdomain is subdomain.gohighlevel.com so the reply-to email address will show kate@subdomain.gohighlevel.com



We can set testing@replies.subdomain.com as the sender's email address to enhance email deliverability as the reply-to address will be the same as the sender's email address.


You can also set up cold inbound email here to capture any emails going to emails ending with @replies.subdomain.com






If you are using SMTP integration


Go to Settings -> SMTP & Mailgun Service


Copy the highlighted email that's integrated as the SMTP and use that as the sender email in the conversation tab





Depending on what is the SMTP integration you are using, you could set up an alias/verify sender to send from other emails 

- Setting up an alias for Google SMTP

- Setting up an alias for Zoho SMTP

- Verifying sender email with Sendgrid





Troubleshooting email delivery



Once you send the email and if you are not able to receive it, be sure to check the spam folder.



For the error that we display in HighLevel, we will fetch the error we got from the Mailgun API/ SMTP server and display it. If you click on the error icon to view the full error message, it should provide detail on why the email is not able to send.


If the error is not helpful, please open a support ticket with the SMTP provider so they can provide the delivery status on that email.


If you are using Mailgun, you can check the Mailgun logs here and check out our email not sending help doc here.




If email replies are not coming back


Once you receive the email, you can reply to the email and see if the reply will show up in the Conversation tab. If not, please check what you could do When email replies are not coming back to the Conversation.