Troubleshooting Email

Troubleshooting Email

Email Error Library for supported SMTPs
Navigating email errors can be complex, given the myriad factors that can interfere with successful delivery. This guide elucidates common issues encountere...
Thu, 22 Jun, 2023 at 3:56 PM
How to check logs for a specific email in Mailgun
TABLE OF CONTENTS Mailgun Sending Logs Analyzing the results Common errors Not Delivering to Previously Bounced Address If the recipient unsubscribes ...
Mon, 6 Mar, 2023 at 2:27 PM
How to fix links in the email that do not open?
When we open the links sent from HighLevel, it's going to email.mg.yourdomain.com, which is the Mailgun subdomain you set up for the location here. I...
Fri, 4 Aug, 2023 at 8:52 PM
When email replies are not showing up in Conversation
This guide troubleshoots issues with email replies not appearing in conversations. This could be due to several factors like incorrect Mailgun setup, faulty...
Wed, 21 Jun, 2023 at 10:39 AM
LC Email / Mailgun replies not working when using WIX as the domain provider
Where did you get the domain for WIX? You will need to follow this article in order to set up your nameservers so they are not managed by WIX. https://...
Thu, 27 Jul, 2023 at 12:34 PM
Troubleshooting Warning: Please contact your agency to change email settings
If you are trying to add an SMTP provider and this error message shows up, please check if the location has email reselling settings is enabled in the age...
Thu, 9 Feb, 2023 at 2:21 PM
Troubleshooting Email statistics
TABLE OF CONTENTS Why Email statistics are not showing 1. Check how the user is sending the emails. Are they sending through email builder bulk action, ...
Fri, 24 Feb, 2023 at 1:40 PM
How to send a test email in the Conversation
TABLE OF CONTENTS Creating a test contact Sending the test email Configuring the sender email If you are using Mailgun If you are using SMTP integrati...
Mon, 27 Feb, 2023 at 11:15 AM
Send Test Email Error in Campaign's Email step: An error occurred, please try again
If you see this error message, or if the Send Email Trigger Action is Not Firing Please check if 1. the email/sms content for missing } or overusing...
Fri, 24 Feb, 2023 at 1:49 PM