Troubleshooting Email

Troubleshooting Email

Emails Not Sending
Troubleshooting tips if your emails are not sending or if you are having problems with Mailgun. 1. First go into the location and go to SMTP And M...
Fri, 14 Aug, 2020 at 10:11 PM
Send Test Email Error in Campaign's Email step: An error occurred, please try again
If you see this error message, please check if 1. the email/sms content for missing } or overusing {{{ 2. the custom values are valid:  List of valid ...
Fri, 28 Aug, 2020 at 8:29 PM
Send Email Trigger Action Not Firing
If the trigger action to Send Email is not firing, please check if 1. the email/sms content for missing } or overusing {{{ 2. the custom values are ...
Fri, 28 Aug, 2020 at 8:33 PM
How to fix links in the email that do not open?
If it says email.replies.msgsndr.com refused to connect That means you are using our HighLevel default Mailgun account. The links in our default Mailgun ...
Wed, 2 Jun, 2021 at 6:20 PM
Videos not showing in emails? - How to place a video in an email
Email clients like Gmail, Outlook, Thunderbird, and others often don’t support the technical requirements needed to play video right inside the emai...
Fri, 1 Jan, 2021 at 11:02 AM
Mailgun error: too many requests
The error means that too many email requests were sent at the same time. Please contact Mailgun support to check if there is an email limit with the Mailgun...
Thu, 13 May, 2021 at 8:23 PM
When email replies are not coming back to the Conversation
Follow this link to set the Mailgun route: https://help.gohighlevel.com/support/solutions/articles/48000987293-how-to-setup-replies-in-mailgun...
Thu, 3 Jun, 2021 at 8:23 PM
How to check logs for a specific email in Mailgun
1. Log in to https://app.mailgun.com/app/dashboard 2. Click Sending 3. Click Logs 4. Make sure the correct domain is selected  ...
Tue, 29 Jun, 2021 at 6:59 PM
Mailgun replies not working when using WIX as the domain provider
Where did you get the domain for WIX? You will need to follow this article in order to set up your nameservers so they are not managed by WIX. https://...
Thu, 8 Jul, 2021 at 5:22 PM