Cold Email Inbound Setup
1. Set up Mailgun >>HERE<<
We will set up agency.com /mg.agency.com with Mailgun
- You can use the same Mailgun account for all locations
E.g. If you have a domain like agency.com, you can set up a unique subdomain for each location like locationname.agency.com so each HighLevel location will have its own Mailgun subdomain set up to capture all email replies.
If your clients have their own domain, you can also set up a unique domain/subdomain for them. But if their main domain is already used for another email service, we will need to use a subdomain in this case.
That way we will know which accounts to route the email to.
2. Make sure the Mailgun domain is configured for one location only
As long as there is only one location mapped to that mailgun domain you just set up, it will route all inbound emails to that location.
Please reach out to support if you recall that there might be a deleted location with the same Mailgun domain selected.
If you set up domain.com:
We can then use email@example.com to capture incoming emails. So if the lead initiates the Conversation by sending an email to firstname.lastname@example.org, it will appear in HL.
If you set up a subdomain like mg.domain.com, We can then use email@example.com to capture incoming emails.
1. Why do forwarded inbound emails not appear in the conversation tab?
As of now, we do not capture the incoming HTML emails if the contact forwards them from a third-party system. So We do not support fetching forwarded cold inbound emails at the moment.
We plan on supporting this in Quarter 1 2023.