TABLE OF CONTENTS





Mailgun Sending Logs

1. Log in to https://app.mailgun.com/app/dashboard





2. Click Sending






3. Click Logs







4. Make sure the correct domain is selected 








5. Click on Add Filter






6. Select Recipient from the dropdown list and paste the email you are trying to get the delivery status for:





7. Click on Filter






Analyzing the results


Click the gear ⚙️ icon on the right once you locate the email


Select Quick view


It will show you a preview of the email




If it says delivered, please check the spam folder or reach out to Mailgun support to see if the email provider is blocking the email on their end.






Common errors


Not Delivering to Previously Bounced Address


Solution:


1. Click Sending -> Suppressions


2. Choose the domain on top


3. Search for the recipient's email


4. Select the recipient and click the trash icon on the right to remove the contact email from the Bounces tab.




If the recipient unsubscribes accidentally


Switch to the Unsubscribes tab and remove the email from there.





Unauthenticated email from xxxxxxxxxxxx.com


Solution: Set DMARC to none for the custom domain. 


If you are using Gsuite email, you can configure set DMARC to none here.




Unauthenticated email from yahoo.com / hotmail.com / aol.com / outlook.com



Quick workaround: switch the sender email from yahoo.com / aol.com / any other domain to your own domain/gmail.com


e.g. switch name@yahoo.com to name@gmail.com or name@your_domain.com


Learn where to configure the sender's email address here.



Long-term fix: You will need to contact Mailgun support to get it authenticated. Once you went through the verification, it should resolve the issue when using yahoo.com / aol.com / other domain as the sender email.