TABLE OF CONTENTS
- Why email template stats are not showing
- How to reset Mailgun API key
- How to check Cname record:
- Double-check Mailgun webhooks
- Where will email statistics show for every email activity?
When email stats are not showing up, we will need to check how the user is sending the emails. Are they sending through email builder bulk action, or from smartlist, workflow or campaigns?
Each method will contain its own section of email statistics depending on how the user is sending that email.
When email stats are missing here once we click on the email template
Why email template stats are not showing
How to reset Mailgun API key
How to check Cname record:
Because the Cname record is essential for Mailgun to track the open and click tracking, and unsubscribes.
We will use https://mxtoolbox.com/CnameLookup.aspx to look up the Cname record email.mg.domain.com (depending on what you set up with mailgun)
Please share a screenshot of all the DNS records in the domain provider to email@example.com so we can double-check the Cname record to make sure it's pointing to mailgun.org.
You can refer to these articles to learn how to set up Mailgun.
Double-check Mailgun webhooks
Please remove all the * below when you set up the links:
Repeat the same step for every Event type:
Where will email statistics show for every email activity?
Workflow email stats
Click on the Email step -> Click Statistics on the top right
Campaigns email stats
Bulk actions email stats