HighLevel Support Portal

TABLE OF CONTENTS

• How To Reset The Reply Hook In HighLevel
• How To Manually Set Up The Reply Hook
• What You Should See After Reply Hook Is Setup:
• If replies are still not coming back into the platform, check if the MX records are set up properly.

How To Reset The Reply Hook In HighLevel

Step 1: Go to agency level settings > Mailgun

https://app.gohighlevel.com/settings/mailgun

Step 2: Click the edit pencil on the main API key and toggle between any options and re-save

Mailgun API Key - Where to Find in Mailgun & Put in HighLevel

Step 3: Refresh Receiving page in Mailgun to see if the hook was created

https://app.mailgun.com/app/receiving/routes

How To Manually Set Up The Reply Hook

Step 1: Log in to Mailgun > https://login.mailgun.com/login/

Step 2: Go to the Receiving tab

If there is no webhook there (should look like what's below), click "Create Route" button

Step 3: Configure the following:

• Expression Type: Catch All
  • 

• Forward: Check the checkbox to activate forwarding then paste https://api.gohighlevel.com/mailgun/inbound_webhookin the field
  • If the agency had the client get their own Mailgun account and the forward link needs to be white-labeled, use this:

    
    

    
    

    
    

    https://msgsndr.com/mailgun/inbound_webhook

    

• Skip down to Description and enter: HighLevel Route
  

  • 

• Priority and enter 99

Click Save!

What You Should See After Reply Hook Is Setup:

forward("https://api.gohighlevel.com/mailgun/inbound_webhook")

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If replies are still not coming back into the platform, check if the MX records are set up properly.

Steps:

 

If you are setting up a root domain, it might contradict Gsuite or Outlook where you are using the same domain for work emails. 

• We can only choose either one here so you will need to either set up a subdomain for Mailgun or not use the domain for other email servers like (e.g. Gsuite). 
  
  
• More information: https://help.mailgun.com/hc/en-us/articles/203357040-Can-I-Use-the-Same-Domain-Name-for-Mailgun-and-for-Google-Apps-Or-Another-Email-Server-  

Depending on the subdomain you set up with Mailgun, 

• For example:
  • If you set up companyname.com,

    
    

    You will look up the MX record for companyname.com

    
    

  • If you set up replies.companyname.com,

    You will look up the MX record for replies.companyname.com

Go to MXTOOLBOX > https://mxtoolbox.com/MXLookup.aspx