TABLE OF CONTENTS
- How To Reset The Reply Hook In HighLevel
- How To Manually Set Up The Reply Hook
- What You Should See After Reply Hook Is Setup:
- If replies are still not coming back into the platform, check if the MX records are set up properly.
How To Reset The Reply Hook In HighLevel
Step 1: Go to agency level settings > Mailgun
https://app.gohighlevel.com/settings/mailgun
Step 2: Click the edit pencil on the main API key and toggle between any options and re-save
Mailgun API Key - Where to Find in Mailgun & Put in HighLevel
Step 3: Refresh Receiving page in Mailgun to see if the hook was created
https://app.mailgun.com/app/receiving/routes
How To Manually Set Up The Reply Hook
Step 1: Log in to Mailgun > https://login.mailgun.com/login/
Step 2: Go to the Receiving tab
If there is no webhook there (should look like what's below), click "Create Route" button
Step 3: Configure the following:
- Expression Type: Catch All
- Forward: Check the checkbox to activate forwarding then paste https://api.gohighlevel.com/mailgun/inbound_webhookin the field
- If the agency had the client get their own Mailgun account and the forward link needs to be white-labeled, use this:
https://msgsndr.com/mailgun/inbound_webhook
- If the agency had the client get their own Mailgun account and the forward link needs to be white-labeled, use this:
Skip down to Description and enter: HighLevel Route
Priority and enter 99
Click Save!
What You Should See After Reply Hook Is Setup:
forward("https://api.gohighlevel.com/mailgun/inbound_webhook")
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If replies are still not coming back into the platform, check if the MX records are set up properly.
Steps:

If you are setting up a root domain, it might contradict Gsuite or Outlook where you are using the same domain for work emails.
- We can only choose either one here so you will need to either set up a subdomain for Mailgun or not use the domain for other email servers like (e.g. Gsuite).
Depending on the subdomain you set up with Mailgun,
- For example:
- If you set up companyname.com,
You will look up the MX record for companyname.com
If you set up replies.companyname.com,
You will look up the MX record for replies.companyname.com
- If you set up companyname.com,
Go to MXTOOLBOX > https://mxtoolbox.com/MXLookup.aspx