Mailgun no longer allows replies if you are not on the paid plan with them.


After you upgrade Mailgun to the foundation plan 35/month, please go to the Receiving tab on the left menu and click Create Route on the top right.


How To Reset The Reply Hook In HighLevel

Step 1: Go to agency level settings > Mailgun

Step 2: Click the edit pencil on the main API key and toggle between any options and re-save

Step 3: Refresh Receiving page in Mailgun to see if the hook was created


How To Manually Set Up The Reply Hook

Step 1: Go to the Receiving tab


Step 2: If there is no webhook there (should look like what's below), click "Create Route" button


Step 3: Configure the following:




If the agency had the client get their own Mailgun account and the forward link needs to be white-labeled, use this:


https://msgsndr.com/mailgun/inbound_webhook 



What You Should See After Reply Hook Is Setup:


catch_all() Priority: 99

forward("https://api.gohighlevel.com/mailgun/inbound_webhook")


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