Mailgun no longer allows replies if you are not on the paid plan with them.
After you upgrade Mailgun to the foundation plan 35/month, please go to the Receiving tab on the left menu and click Create Route on the top right.
How To Reset The Reply Hook In HighLevel
Step 1: Go to agency level settings > Mailgun
Step 2: Click the edit pencil on the main API key and toggle between any options and re-save
Step 3: Refresh Receiving page in Mailgun to see if the hook was created
How To Manually Set Up The Reply Hook
Step 1: Go to the Receiving tab
Step 2: If there is no webhook there (should look like what's below), click "Create Route" button
Step 3: Configure the following:
- Expression Type: Catch All
- Forward: Check the checkbox to activate forwarding then paste https://api.gohighlevel.com/mailgun/inbound_webhook in the field
- Skip down to Description and enter: HighLevel Route
- Priority and enter 99
If the agency had the client get their own Mailgun account and the forward link needs to be white-labeled, use this:
https://msgsndr.com/mailgun/inbound_webhook
What You Should See After Reply Hook Is Setup:
forward("https://api.gohighlevel.com/mailgun/inbound_webhook")
--------------------------------------------------------------------------------------------------------------