TABLE OF CONTENTS





How To Reset The Reply Hook In HighLevel


Step 1: Go to agency level settings > Mailgun


https://app.gohighlevel.com/settings/mailgun





Step 2: Click the edit pencil on the main API key and toggle between any options and re-save


Mailgun API Key - Where to Find in Mailgun & Put in HighLevel








Step 3: Refresh Receiving page in Mailgun to see if the hook was created


https://app.mailgun.com/app/receiving/routes





How To Manually Set Up The Reply Hook


Step 1: Log in to Mailgun > https://login.mailgun.com/login/


Step 2: Go to the Receiving tab

If there is no webhook there (should look like what's below), click "Create Route" button


Step 3: Configure the following:


  • Expression Type: Catch All






  • Skip down to Description and enter: HighLevel Route

  • Priority and enter 99


Click Save!








What You Should See After Reply Hook Is Setup:


catch_all() Priority: 99

forward("https://api.gohighlevel.com/mailgun/inbound_webhook")


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If replies are still not coming back into the platform, check if the MX records are set up properly.



Steps:


Log in to Mailgun - https://login.mailgun.com/login/ 



  
1. Expand Sending tab


2. Click the last menu item Domain Settings


3. Make sure you select the correct domain/subdomain for the location on top


4. Click DNS records on the top middle


5. Click Verify DNS settings and see if all 5 DNS records, especially the MX record have a green checkmark?


Sometimes it might show if they have all green checkmarks but it might not be the case, you will need to click the Verify DNS Settings button again to refresh the record: 
 
 
 




If you are setting up a root domain, it might contradict Gsuite or Outlook where you are using the same domain for work emails. 




Depending on the subdomain you set up with Mailgun, 








Go to MXTOOLBOX > https://mxtoolbox.com/MXLookup.aspx


The MX record is essential for Mailgun to track the replies tracking.  
 
We can use the Mxtoolbox to lookup the MX record for the subdomain/domain you set up.
 
We will need to add mxa.mailgun.org and mxb.mailgun.org and set priority 10 for both MX records. 
 

 




If it's still not working, please share a screenshot of all the DNS record in your domain provider and reach out to our support here (godaddy,namecheap,etc)