This article explains how to use the new WhatsApp Template Folders feature to better organize, navigate, and analyze your WhatsApp message templates. With added breadcrumb navigation, delivery trends, and performance metrics—managing templates is now faster and smarter.

TABLE OF CONTENTS

• What is WhatsApp Template Folder Management?
• Key Benefits of Template Folders
• How to Use WhatsApp Template Folders
• Additional Enhancements
• Frequently Asked Questions
• Next Steps

What is WhatsApp Template Folder Management?

WhatsApp Template Folder Management allows you to organize your templates in a structured and intuitive folder system. This replaces the previous flat list view, enabling you to categorize templates by campaign, use case, department, or client—just like managing files on your desktop.

Key Benefits of Template Folders

Organizing templates into folders enhances productivity, clarity, and scalability—especially for businesses managing large volumes of messages across different teams or clients.

• Create custom folders to group templates logically.
  
  

• Nest folders within folders to build complex structures that match your workflow.
  
  

• Drag-and-drop or move templates into folders with ease.
  
  

• Create folders on-the-fly during a move action—no backtracking required.
  
  

• Breadcrumb navigation shows your current folder path, making navigation seamless.
  
  

• Reduced clutter and faster access to the right templates.
  
  

How to Use WhatsApp Template Folders

Managing and organizing templates is now simple and flexible, thanks to the new interface.

Steps to Create Folders and Organize Templates:

1. Go to the WhatsApp Templates section in your dashboard.
   
   

2. Click “+ New Folder” to create a main folder.
   
   

3. To create a subfolder, open an existing folder and click “+ New Folder” again.
   
   

4. Use drag-and-drop or Move To Folder from the context menu to organize templates.
   
   

5. While moving a template, select “Create New Folder” directly from the folder selector to instantly create and assign.
   
   

Navigating Your Template Structure:

• Use the breadcrumb bar at the top to track your location and quickly jump between folder levels.
  
  

• Collapse or expand folders for a cleaner view.
  
  

Additional Enhancements

In addition to folder functionality, performance tracking has been upgraded for better visibility and analysis.

Delivered Message Count

• Each template now displays its Delivered Message Count directly in the table view.
  
  

• No more need to navigate through detailed reports for basic metrics.
  
  

Weekly Delivery Trends

• Each template now includes a Weekly Delivery Trend comparison:
  
  

  • View how many messages were delivered this week vs. last week.
    
    

  • See percentage change indicators to spot growth or decline quickly.
    
    

Frequently Asked Questions

Q: Can I rename or delete folders after creating them?
 Yes, right-click or use the three-dot menu on any folder to rename or delete it.

Q: What happens to templates in a deleted folder?
 Templates will return to the general list or be moved to their parent folder depending on your choice during deletion.

Q: Can I share folders between users or teams?
 Folders follow account-level access permissions. If a team member has access to WhatsApp templates, they can view all folders.

Q: Will organizing into folders affect delivery or tracking?
 No. Folder organization is for management purposes only and does not affect delivery, metrics, or reporting.

Next Steps

• Review your existing templates and organize them into folders for cleaner navigation.
  
  

• Monitor delivery trends to refine messaging and timing strategies.
  
  

• Take advantage of on-the-fly folder creation to streamline your workflow.