How to Use the WhatsApp Media Templates

Modified on: Mon, 24 Mar, 2025 at 3:17 AM

WhatsApp Media Templates Now Available on Mobile Apps

We’re excited to roll out a powerful new enhancement to our Mobile Apps—WhatsApp Media Template Support! ?

Sub-account admins and users can now send media-rich WhatsApp messages directly from the mobile app using pre-approved templates. This feature is available on HighLevel, LeadConnector, and white-labeled mobile apps (white-labeled app users must request the update).

What’s New

Support for the following WhatsApp media templates:

• Text

• Images

• Videos

• Files

• Location sharing

How It Works

1. Open your mobile app and select your desired sub-account.

2. Go to the Conversations section and start a new WhatsApp conversation or continue an existing one.

3. Choose the appropriate template type (Text, Image, Video, File, or Location).

4. Finalize your content and hit send—it’s that simple!

Why This Matters

• Enables richer and more engaging customer communication while on the go.

• Saves time by using approved templates, even when outside the desktop environment.

• Helps streamline mobile support, sales, and follow-ups via WhatsApp.

Frequently Asked Questions (FAQ)

Q1: Do I need to update my app to access this feature?

A: Yes. Make sure your HighLevel or LeadConnector app is updated to the latest version. For white-labeled apps, you’ll need to request the update via your account representative.

Q2: What media types are supported in WhatsApp templates?

A: You can now use text, images, videos, files, and locations in your media templates directly from the mobile app.

Q3: Can I create or edit templates in the app?

A: No, template creation and approval must still be done via the web platform. The mobile app allows you to send pre-approved templates.

Q4: Will my previous templates work on the mobile app?

A: Yes, all existing approved media templates will be available for use on mobile.

Q5: Is this feature available for all users in a sub-account?

A: Yes, both admins and users with access to the sub-account can send WhatsApp media templates via mobile.

Was this article helpful?