TABLE OF CONTENTS

• Why Does the “Payment Failed” Message Appear During WhatsApp Integration?
  • FAQ

Why Does the “Payment Failed” Message Appear During WhatsApp Integration?

If a sub-account sees a “Payment Failed” message while trying to integrate WhatsApp, it’s most likely due to a failed payment on the agency account. WhatsApp subscriptions for sub-accounts are billed through the agency’s payment method, so any billing issue at the agency level will prevent successful integration.

To retry the failed payment on your agency account, follow these steps:

1. Go to Settings from the agency dashboard

2. Click on Billing

3. Navigate to the Payments tab

4. Click on Invoices

5. Locate the failed invoice and click Retry Payment

Once the payment is successfully processed, sub-accounts will be able to continue with the WhatsApp integration.

FAQ

Q: Why am I seeing a “Payment Failed” message when trying to integrate WhatsApp in a sub-account?

A: This usually happens because the agency’s payment method failed. WhatsApp subscriptions for sub-accounts are billed through the agency’s payment method, and any payment issue at the agency level will block the integration process.

Q: How can I resolve the failed payment issue?

A: Follow these steps to retry the failed payment:

1. Navigate to Settings from the agency dashboard

2. Click on Billing

3. Go to the Payments tab

4. Select Invoices

5. Find the failed invoice and click Retry Payment

Q: Do I need to make any changes in the sub-account?

A: No action is required in the sub-account. Once the agency payment is successfully processed, the sub-account can proceed with WhatsApp integration normally.