Getting Started with Reviews AI Agents 

• Step 1: Access the Reviews AI Settings

• Step 2: Create or Select an AI Agent

• Step 3: Set Assignment Rules for AI Agents

• Step 4: Configure Language Detection

• Step 5: Select Google Business Pages (Optional)

• Step 6: Manage and Test AI Agents

• Best Practices for Using Reviews AI Agents

Step 1: Access the Reviews AI Settings

• Go to the Reputation Management module inside your account.
• Click on Settings.
• Navigate to the Reviews AI tab.
• Here you will find the section to create and manage your AI Agents.

Step 2: Create or Select an AI Agent

• Click Create Agent.
• You can either create from scratch by setting tone, style, and traits manually or use a ready-made template
• Available settings include:

  • Agent Name  - Keep a friendly name to your agent. Helps you track performance/ review quality.

  • Tone - Friendly, Professional, Empathetic, etc.

  • Prompt - Give a concise prompt to your Agent,

You can quickly enable all pre-built AI Agents by selecting "Create Starter Agents", allowing you to start using templated personalities without building them individually.

Step 3: Set Assignment Rules for AI Agents

• Assign AI Agents based on Review Sentiment (Positive, Neutral, Negative).
• Enable Round Robin Assignment if you want different agents to rotate automatically for variety.

Step 4: Configure Language Detection

• AI automatically detects the review’s language.

• Set a Fallback Language in case the review language cannot be detected.

Step 5: Select Google Business Pages (Optional)

• Assign AI Agents to specific Google Business Pages.

• Useful for managing responses across multiple brands or locations

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Step 6: Manage and Test AI Agents

• You can Edit, Clone, or Delete AI Agents anytime.

• Preview AI-generated responses before publishing.

• Easily view which Agent crafted each review reply inside the Reputation Management view.

Best Practices for Using Reviews AI Agents

• Set clear tone and style to match your brand voice.

• Differentiate sentiment handling for positive, neutral, and negative reviews.

• Keep response instructions simple and specific.

• Personalize responses with business names or locations if applicable.

• Preview responses regularly to ensure tone and content match expectations.

You’re now ready to create and manage your Reviews AI Agents for more personalized, consistent, and automated review responses.

Note: Reviews AI Agents are currently available to Agency Users only.