Understand Customer Sentiment with AI-Powered Review Summaries

Modified on: Tue, 8 Jul, 2025 at 6:53 AM

AI-Powered Review Summaries help users quickly understand customer sentiment across all connected locations by generating smart, theme-based summaries of reviews. This guide walks you through how to access, filter, refresh, and control the AI summaries. If you're looking to get high-level insights from customer feedback without reading every single review, this doc is for you.

TABLE OF CONTENTS

AI Review Summary Overview
Filtering by Location & Time
Summary Highlight Tags
Refreshing the Summary
Coming Soon: Sub-Account Permissions

AI Review Summary Overview:

The AI Review Summary is a smart, auto-generated summary of all your reviews, across all connected pages. By default, summaries are visible for every user with connected locations.

You’ll see:

A short or detailed paragraph describing overall customer sentiment
The most common themes and feedback patterns
Highlight tags summarizing key review topics (like "great staff" or "slow service")

These summaries help save time and reveal trends instantly — especially useful for multi-location businesses.

Filtering by Location & Time:

To get focused insights, use the filter controls above the summary:

Location Filter – Select one or more pages (locations) to narrow the summary
Date Filter – Set a custom timeframe to view reviews and summaries from a specific period

Example: Want to know what customers were saying last quarter at your Austin location? Set the page and date filter accordingly — your summary will instantly reflect that.

Summary Highlight Tags:

Each summary is accompanied by highlight tags, which are AI-generated keywords or short phrases that represent recurring themes in your reviews.

These include:

Sentiment tags: “Great service,” “Rude staff,” “Fast response”
Topic tags: “Booking system,” “Parking,” “Cleanliness”

These tags update dynamically based on your selected filters.

Refreshing the Summary:

If you’ve added new reviews or changed filters, you can refresh the AI summary at any time:

Click the ? Refresh icon next to the summary title
The AI will regenerate the summary using the most current data and filters
Updated highlight tags and sentiment will appear automatically

Coming Soon: Sub-Account Permissions

Agencies will soon be able to enable or disable AI summaries for specific sub-accounts. This gives you control over which clients can access AI-generated insights, based on their use cases or preferences.