Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable them in your HighLevel account.
TABLE OF CONTENTS
- How to Enable Call Transcription?
- Key Benefits of Call Transcription Feature
- How will this help?
- Related Articles
How to Enable Call Transcription?
- Navigate to Settings from your sub-account.
- Click on Phone Numbers.
- Click on Advanced Settings tab and then on Voice Calls.
- Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
Note: This is a paid service and you will be charged $0.03675/min on top of call recordings for generating the transcription.
Key Benefits of Call Transcription Feature
- Automatic Transcriptions: Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort.
- Enhanced Visibility: Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.
- Quick Review of Conversations: Read through call content faster without needing to replay the entire recording.
- Improved Team Training: Use transcriptions as a resource to coach team members on call handling and communication.
- Better Record Keeping: Maintain a written log of conversations for reference, compliance, or documentation.
How will this help?
- Efficient Documentation: With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.
- Convenient Review: Easily review call content without the need to listen to entire recordings, enhancing accessibility and efficiency.
Related Articles
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