WhatsApp Delivery Status in Workflows
In this article, we will discuss how to use WhatsApp delivery status inside workflows.
Table of Contents
Prerequisite for Using WhatsApp Under Workflows
Recipe for WhatsApp Delivery Status
You can use the pre-built WhatsApp Delivery Status recipe under Automations.
How to Use WhatsApp Delivery Status Inside Workflows
Go to Automation > Create Workflow > Start from Scratch
Add Trigger > WhatsApp Action > Select WhatsApp Template
Enable toggle "Wait for WhatsApp Message Delivery Status" > Save Action
Add Action > If/Else
Select Contact Details > Valid WhatsApp > Add conditions for True and False
Add failover to SMS/Email for the False and None branch
Frequently Asked Questions
Q: What is the WhatsApp delivery status support feature?
WhatsApp delivery status support in workflows enhances your communication strategies by allowing you to incorporate conditional logic based on the delivery status of WhatsApp messages.
Q: How can I use the WhatsApp delivery status in my workflows?
You can use If/Else conditions based on Valid WhatsApp status to determine the next steps in your workflow. This enables more dynamic and responsive communication strategies.
Q: What is the purpose of the toggle for holding contacts in the workflow?
The toggle holds the contact in the workflow until the delivery status is received from Meta. This ensures that the workflow waits for the delivery status before proceeding to the next step.
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