Moving numbers out of an LC Phone Sub-account to the client's own Twilio account:

1. Please provide the Location ID to our support which you are trying to move the Twilio number(s) from so we can identify the ISV account's Account SID for you:

2. Create a support ticket with Twilio support 

Subject: Moving numbers request

3. CCs: copy and paste this email

click add ( + ) so we can approve your request.


Hi Twilio Support, 
I would like to move the following phone numbers to a new sub-account - 
Losing sub-account SID -  

please contact HighLevel support to get the ISV location's Twilio sub-account SID where the number is currently in  for you

Gaining sub-account SID -  
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio sub-account SID here 
Time-frame: ASAP 
Please process this request at the earliest because it is business-critical for me 

Product: Phone numbers

Business Impact:

P2 Degraded - Twilio or your configuration is not functioning properly or intermittently

4. Once all details above are filled out and cc'ed, Click on Submit

Click on NO

Click on