Troubleshooting SMS Forwarding Issues in HighLevel

If you're experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to your designated forwarding number, this article is here to help. We'll guide you through the common reasons behind this problem and provide step-by-step solutions to ensure your SMS forwarding functions correctly. By following the troubleshooting steps outlined, you can resolve the issue and ensure that all incoming messages are properly redirected to your forwarding number.



TABLE OF CONTENTS



We will only receive the inbound messages in the Conversation tab using Highlevel's mobile app and web app.
Incoming SMS will not be forwarded to the forwarding number
You set up a Customer replied workflow trigger like this with the Custom Value {{message.body}}


Step 1: Click on Automation > Workflows > Create workflow





Step 2: Choose Start from scratch


Click on Create new workflow



Step 3: Click on Add New Workflow Trigger







Step 4: Click on Customer Replied




Step 5: Click on Add filters





Step 6: Select Reply channel


Step 7: In the reply channel dropdown, choose SMS





Step 8: Click on Save Trigger


Click on Add your first Action



Step 9: Click on Send Internal Notification





Note: SMS notification will create charges for every sms sent



Step 10: Click on Custom Values > Message > Message Body





Step 11: Click on Contact > First Name



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