Incoming SMS only shows up in Conversation / not forwarding to the forwarding number

Modified on: Wed, 28 Aug, 2024 at 12:39 PM

Troubleshooting SMS Forwarding Issues in HighLevel

If you're experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to your designated forwarding number, this article is here to help. We'll guide you through the common reasons behind this problem and provide step-by-step solutions to ensure your SMS forwarding functions correctly. By following the troubleshooting steps outlined, you can resolve the issue and ensure that all incoming messages are properly redirected to your forwarding number.

TABLE OF CONTENTS

Step 1: Click on Automation > Workflows > Create workflow
Step 2: Choose Start from scratch
Step 3: Click on Add New Workflow Trigger
Step 4: Click on Customer Replied
Step 5: Click on Add filters
Step 6: Select Reply channel
Step 7: In the reply channel dropdown, choose SMS
Step 8: Click on Save Trigger
Step 9: Click on Send Internal Notification
Step 10: Click on Custom Values > Message > Message Body
Step 11: Click on Contact > First Name

Frequently Asked Questions
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We will only receive the inbound messages in the Conversation tab using Highlevel's mobile app and web app.

Incoming SMS will not be forwarded to the forwarding number

You set up a Customer replied workflow trigger like this with the Custom Value {{message.body}}

Step 1: Click on Automation > Workflows > Create workflow

Step 2: Choose Start from scratch

Click on Create new workflow

Step 3: Click on Add New Workflow Trigger

Step 4: Click on Customer Replied

Step 5: Click on Add filters

Step 6: Select Reply channel

Step 8: Click on Save Trigger

Click on Add your first Action

Step 9: Click on Send Internal Notification

Note: SMS notification will create charges for every sms sent

Step 10: Click on Custom Values > Message > Message Body

Step 11: Click on Contact > First Name

Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!

Workflow - Send SMS Actions