When inbound SMS is not coming into HighLevel
Login to https://www.twilio.com/login
Go to the top right -> Click Account -> Click Subaccounts
If there are too many subaccounts inside Twilio, you can go back to HL and copy the Account SIN for that location to search in Twilio:
Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio
Paste the Account SID here and click on it:
Check if the Twilio number is MMS capable:
Click Phone numbers:
Check if it is configured as:
OR with api.gohighlevel as the domain
OR with api.leadconnector as the domain
Call status changes: https://api.leadconnectorhq.com/twilio/incoming_call_status
Either is fine.
If not, please click the phone number and scroll down to replace the webhook:
Now you can test again to see if incoming SMS will show up in HighLevel.
Verify if the Twilio number has an icon † next to it
†Can send/receive SMS to domestic numbers only
Left panel, Click Monitor -> Messaging
Put the lead's phone number (remove all phone format) in the TO field:
Click the Date on the left for further details:
If it says delivered but the contact is not receiving it, grab this Message SID and open a ticket with Twilio support
If you hover over the records, it will preview the content of the message. What does the status say?