When inbound SMS is not coming into HighLevel

Login to https://www.twilio.com/login

Go to the top right -> Click Account -> Click Subaccounts


If there are too many subaccounts inside Twilio, you can go back to HL and copy the Account SIN for that location to search in Twilio:







Search based on the Twilio Subaccount SID in HighLevel agency settings -> Twilio
Paste the Account SID here and click on it:



Check if the Twilio number is MMS capable:




Click Phone numbers:









Check if it is configured as:





With Msgsndr.com


Voice: https://msgsndr.com/twilio/incoming_call

Messaging: https://msgsndr.com/twilio/incoming_message


OR with api.gohighlevel as the domain


Voice: https://api.gohighlevel.com/twilio/incoming_call

Messaging: https://api.gohighlevel.com/twilio/incoming_message



OR with api.leadconnector as the domain


Voice: https://api.leadconnectorhq.com/twilio/incoming_call

Messaging: https://api.leadconnectorhq.com/twilio/incoming_message

Call status changes: https://api.leadconnectorhq.com/twilio/incoming_call_status


Either is fine.




If not, please click the phone number and scroll down to replace the webhook:





Now you can test again to see if incoming SMS will show up in HighLevel.









If NOT:


Verify if the Twilio number has an icon † next to it 

Can send/receive SMS to domestic numbers only









Left panel, Click Monitor -> Messaging

Put the lead's phone number (remove all phone format) in the TO field:




Click the Date on the left for further details:

If it says delivered but the contact is not receiving it, grab this Message SID and open a ticket with Twilio support























If you hover over the records, it will preview the content of the message. What does the status say?