When inbound SMS is not coming into HighLevel
Select Configure With: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
Call Status Changes:
Click save and
Now you can test again to see if incoming SMS will show up in HighLevel.
If you have some messaging service that's connected to the Twilio number, click into the messaging service here
Click Sender Pool on the left
Remove all the Twilio number here
Verify if the Twilio number has an icon † next to it
†Can send/receive SMS to domestic numbers only
Left panel, Click Monitor -> Messaging
Put the lead's phone number (remove all phone format) in the TO field:
If it says delivered but the contact is not receiving it, grab this Message SID and open a ticket with Twilio support
If you hover over the records, it will preview the content of the message. What does the status say?