Common Billing Related Questions:
Q1) What are the Main Differences between Agency Starter and Agency Freelance Plans?
Q2) How can I Reactivate my Account?
Q3) I am Seeing a "Please update the billing address in agency billing page" Error, What Can I do?
Q4) How do I Modify The Information Pertaining to My Online Listing?
Q5) How do I Pause my HighLevel Account?
Q6) Why was I Charged Immediately after Upgrading? (Proration Explained)
Q7) How Do I Modify My HighLevel Subscription?
Q8) How Do I Upgrade my HighLevel Account?
Q9) I Want to Pay my Invoice, but my Card is not Being Accepted by HighLevel?
Q10) Where Can I see My past Invoices?
Q11) I signed up to use the Platform Under ANOTHER AGENCY and not directly through HighLevel, how do I cancel my services?
Q1) What are the Main Differences between Agency Starter and Agency Freelance Plans?
In terms of the software's capabilities, there is no difference between the two plan subscription types.
$97/month Agency Starter plan:
$297/month Agency Freelance plan:
- 24-hour live chat support.
Q2) How can I Reactivate my Account?
- We understand that you may have been locked out of your HighLevel account for various reasons. (you may be seeing the image below after entering your login credentials)Please ensure you select the "To modify your current subscription "click here" option to redirect you to our billing funnel for any subscription related requests. (screenshot below) You can also select the "Reactivate Account" button to reactivate instantly. (Note: we may need a new payment method to be added)Remember, If you have any additional feedback, requests, or notes, please list them in the "Feedback" field of the funnel.
Q3) I am Seeing a "Please update the billing address in agency billing page" Error, What Can I do?
- If you are seeing the error banner in the image below, this means that as per our stripe log, the billing address added is not same as mentioned on the payment method being used. Essentially, three checks are perform by stripe; postal code/zip code, address line and CVC check.If you enter the billing address as per the card being used, you will avoid this message!
Q4) How do I Modify The Information Pertaining to My Online Listing?
- Please note your direct point of contact moving forward for our Online Listing Marketplace Service can be reached via email at accountmanagers@agencyonfile.com.
- In order to Cancel your Online Listing, please reach out through your online portal via chat. Online Listings currently require a 3-month service commitment, which is indicated upon signup for the service. Please include the following to cancel your online listing, we will require the following information:
- Location Name
- Location ID
Cancellation Reason:
Q5) How do I Pause my HighLevel Account?
You can do this by accessing;
1) Agency Settings 2) Agency Billing 3) Select the "click here" button next to modify or cancel please section located in the middle of your screen (As shown in the screenshot) IF you do not see the "click here" option on your billing page, then kindly open a chat with support, who can escalate your request instead.
Remember, if you have any additional feedback, requests, or notes, please list them in the "Feedback" field of the funnel.
Q6) Why was I Charged Immediately after Upgrading? (Proration Explained)
Q7) How Do I Modify My HighLevel Subscription?
You can do this by accessing;
Q8) How Do I Upgrade my HighLevel Account?



Please take note that upgrading mid-cycle will create a pro-rated charge immediately applied to your account. This happens because anytime you upgrade a HighLevel subscription, you receive the benefits of that new plan you are upgrading to instantly. Therefore your billing cycle must reset, from the day you upgraded, moving forward.
Q9) I Want to Pay my Invoice, but my Card is not Being Accepted by HighLevel?
Right now, HighLevel accepts the following forms of payment;
- Visa
- Mastercard
- American Express (AMEX)
- Discover
- Visa-Debit
Note: Please ensure that the exact information on the card is entered correctly, including the CVV code and Expiry date.
Q10) Where Can I see My past Invoices?
To located where as well as how much you are being billed;
- log into your high level account (make sure you are in agency view)
- click on settings;
- Select Billing
- At the bottom right side of your page, you will notice an area displaying your invoice history with HighLevel.