Agency users can now cancel location-level subscriptions directly from their Billing page using a guided 3-step unsubscribe flow. This article walks you through the cancellation options, what to expect at each step, and what's coming next. If you're looking to manage subscriptions quickly without support intervention, this guide is for you.
Steps to Cancel Location Subscriptions
Step 1: Navigate to Billing
- Click on Settings from your Agency account.
- Click on the Billing tab.
- Locate Reselling under Subscriptions.
- For the particular reselling product, Click on the Show sub-accounts button.
Step 2: Choose the Location
- Click on the Three Dots under Actions column for the location you want to cancel the subscription for.
- Click on the x Cancel Subscription button.
Step 3: Choose when to Cancel
- You’ll be prompted to select one of the following cancellation options:
- Cancel at End of Billing Cycle – Subscription ends after the current billing period (no refunds).
- Cancel Immediately – Subscription ends right away (no refunds or proration).
- Cancel at End of Billing Cycle – Subscription ends after the current billing period (no refunds).
- Select your desired option and click on the Proceed to cancellation button.
Step 4: Review Location and Important Disclaimer
Review the Location Name and ID.
Review the Important Disclaimer.
Click on the Next button.
Step 5: Share a Reason & Cancel
- Select a reason for cancellation.
- Confirm cancellation by typing DELETE in the box.
- Click on the Cancel Subscription button.
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