How to Cancel Location Subscriptions from the Agency Billing Page

Modified on: Wed, 23 Apr, 2025 at 7:03 AM

Agency users can now cancel location-level subscriptions directly from their Billing page using a guided 3-step unsubscribe flow. This article walks you through the cancellation options, what to expect at each step, and what's coming next. If you're looking to manage subscriptions quickly without support intervention, this guide is for you.

Guide on how to write How-to support docs

Step 1: Access the template list view
Step 2: Populate the content in the template
Step 3: Use the template in your article

Step 1: Choose How to Cancel

You’ll be prompted to select one of the following cancellation options:
- Cancel at End of Billing Cycle – Subscription ends after the current billing period (no refunds).
- Cancel Immediately – Subscription ends right away (no refunds or proration).

Step 2: Confirm the Location

A brief data of the selected location will be shown to confirm you are cancelling the correct subscription

Step 3: Share a Reason & Confirm

You’ll be asked to provide a reason for cancellation. After confirming, the subscription will be cancelled based on the option chosen in Step 1.

This cancellation flow helps agencies take control of their subscription management with clarity and speed. Whether you're adjusting billing plans or off-boarding a location, this process ensures a smooth and transparent experience—no support ticket required.