Overview-

This guide explains how to move phone numbers between different sub-accounts within the HighLevel platform. It covers both LC Phone and Twilio-connected accounts, highlights supported transfer types, outlines the steps involved, and provides troubleshooting guidance when number transfers fail due to account configurations or compliance requirements.

TABLE OF CONTENTS

• Step 1. Go to SettingsNavigate to Settings > Phone Integration.
• Step 2. Select ‘Move Numbers’Click on the “Move Numbers” option within Phone Integration.
• Step 4. Execute the Move Click "Move Numbers." The transferred numbers will appear in the destination sub-account.
• Supported Types of Number Transfers
• Possible reasons why we can't move the numbers:
• Frequently Asked Questions
• Related Articles

Steps to Move Numbers Between Sub-Account-

Step 1. Go to Settings
Navigate to Settings > Phone Integration.

Quick path: https://app.gohighlevel.com/settings/phone_integration

Step 2. Select ‘Move Numbers’
Click on the “Move Numbers” option within Phone Integration.

Step 3. Choose Source & Destination

 Select the phone number(s) to transfer and specify the destination sub-account.

Step 4. Execute the Move
 Click "Move Numbers." The transferred numbers will appear in the destination sub-account.

Supported Types of Number Transfers

• Twilio ➝ Twilio
  Move numbers internally between sub-accounts on a single Twilio master account.

• Twilio ➝ LC Phone
  Transfer numbers from a user-owned Twilio account to an LC Phone sub-account.
  Moving numbers to an LC Phone Sub-account from the client's own Twilio account

• LC Phone ➝ Twilio
  Move numbers from an LC Phone sub-account to a personal Twilio account.
  Moving numbers out of an LC Phone Sub-account to the client's own Twilio account

• LC Phone ➝ LC Phone
  Internal transfer between LC Phone sub-accounts using the built-in Move Numbers tool.

Possible reasons why we can't move the numbers:

1. Different Twilio Master Accounts
If the source number is under a different Twilio master account, you'll need to manually request the transfer via Twilio Support. 

To perform this action, both Twilio account owners will need open a ticket with Twilio support here:

Moving Twilio Phone Numbers to another Twilio Account

You can identify the Account SID in the Agency Settings > Twilio page > https://app.gohighlevel.com/settings/phone_integration

Create a support ticket with Twilio support with the following details:

Email Subject: Moving numbers request

Email Template:

Error: Request failed with status code 400

3. LC Phone Transfer Failures

Check out

• Moving numbers to an LC Phone Sub-account from the client's own Twilio account
• Moving numbers out of an LC Phone Sub-account to the client's own Twilio account

If both sub-accounts are on LC Phone and the tool isn't working, please contact HighLevel support to move the numbers for you, provide the location id of the numbers you are trying to move from and to

If the tool doesn’t work for LC Phone to LC Phone transfers:

• Moving numbers

• Provide location IDs for source and destination

• Support will escalate with Twilio if needed

Note- Once you provide us with the information above, we will be able to identify the account SID and submit this in the escalation notes for the specialist to create a ticket with Twilio.    

Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!

Related Articles

• Moving numbers from one Twilio account to another