This article will walk you through the newly enhanced DND (Do Not Disturb) features available in the HighLevel mobile app. These updates simplify contact blocking with just a tap — directly from call screens, logs, and conversations — so you can stay focused and compliant, even when you’re on the move.

TABLE OF CONTENTS

• What is Mobile DND in Contact Management?
• Key Benefits of Mobile DND
• How To Use Mobile DND
• DND from Incoming Call Screen
• DND from Call Logs
• DND from Conversation Swipe Action
• Frequently Asked Questions

What is Mobile DND in Contact Management?

The Mobile DND enhancement allows you to block calls, SMS, and other contact methods from the most relevant interaction points in the HighLevel mobile app. Rather than navigating into contact settings, you can now add numbers to your DND list instantly from the call screen, recent call logs, or the Conversations inbox.

Key Benefits of Mobile DND

Take control of your communication and contact strategy with quicker access to blocking and compliance tools.

• One-tap DND access from incoming calls, call logs, and conversation threads

• Prevents DND-marked contacts from entering campaigns, workflows, and automations

• Supports selective blocking by channel (calls, SMS, email, social)

• Helps maintain compliance with outreach regulations

• Saves time by reducing multi-step navigation

• Designed to support high-volume, on-the-go communication environments

How To Use Mobile DND

Mobile DND tools give you control right where and when you need it. You can block unwanted contacts or remove distractions with minimal effort and maximum efficiency.

Use the options below to apply DND based on where you are in the app: during a call, reviewing your call history, or managing ongoing conversations.

DND from Incoming Call Screen

Quickly block an unwanted number during a live call using the new DND shortcut on the call screen.

When receiving a call:

• Tap the “DND” button on the incoming call screen

• This immediately adds the number to your DND list

• The current call ends automatically

• All future calls and messages from the number will be blocked

DND from Call Logs

Add contacts to your DND list directly from your recent calls without opening the contact profile.

To do this:

• Go to the Call Logs section

• Tap on a recent call entry

• Select the new DND option to block future calls and messages from that number

This is especially useful for quickly blocking spam or unqualified leads after a missed or completed call.

DND from Conversation Swipe Action

Apply DND to entire conversation threads with a simple swipe, giving you channel-specific control.

Steps:

1. Open the Conversations screen

2. Swipe left on any conversation

3. Tap the DND icon

4. Choose which communication channels to block (e.g., calls only, SMS, or all channels)

This helps maintain a clean inbox while keeping outreach efforts compliant and focused.

Frequently Asked Questions

Q: Will the DND action remove the contact from my CRM?

No. The contact remains in your CRM, but their communication will be blocked based on the selected channels.

Q: Can I reverse or remove DND?

Yes. DND settings can be changed by visiting the contact’s profile and updating the DND configuration.

Q: Does DND set on mobile sync with the desktop version?

Yes. DND changes made in the mobile app are reflected across all platforms in your account.

Q: Will social media messages be blocked too?

Yes, if you select social media channels when applying DND from a conversation.

Q: Can I block only SMS or only calls?

Yes. The DND feature allows you to choose specific channels to apply the block to.

Next Steps

• Review current DND contacts to ensure no key leads are blocked unintentionally

• Train your team to use the one-tap DND feature in the mobile app

• Use Smart Lists to automatically exclude DND contacts from campaigns and automations

• Adjust desktop DND settings for consistency across platforms

• Monitor campaign and workflow exclusions to ensure DND compliance