Wherever you are in your HighLevel journey, you do not have to figure everything out alone. The support available to you evolves as you move from exploring HighLevel to building your account and running your business.
During your trial, the focus is helping you find the right place to start. During your first 90 days, you get more hands-on guidance while you build. After that, HighLevel Support remains available around the clock whenever you need help.
TABLE OF CONTENTS
- Your HighLevel Support Journey at a Glance
- How to Find Support Inside HighLevel
- During Your Trial: Find the Right Place to Start
- Your First 90 Days: Build with HighLevel Experts
- After Your First 90 Days: Stay Supported
- Need More Hands-On Support? Explore Premium Support
- Learn, Connect, and Keep Growing
- Related Articles
Your HighLevel Support Journey at a Glance
Your support needs change as you become more familiar with HighLevel. Each stage gives you a different starting point, from personalized onboarding guidance to ongoing technical support and optional dedicated assistance.
How to Find Support Inside HighLevel
IMPORTANT: Only Agency Admins/Users Can Access HighLevel Support
HighLevel Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User. If you do not have access to the Agency view, you must reach out to your Agency Admin.When you need direct help, you can open HighLevel’s support experience without leaving the application. This gives eligible agency users a central place to choose the support option that fits their situation.
Log in to your HighLevel account.
Locate the blue question-mark button in the top-right corner of HighLevel.
Click the button to open the Help & Support experience.
Choose the available support option that best matches what you need.
For complete instructions on the individual support channels, see 24/7 Customer Support Options.During Your Trial: Find the Right Place to Start
A HighLevel trial gives you a lot to explore. Your first priority does not need to be learning the entire platform. Instead, your Trial Experience is designed to help you identify the tools and setup steps that matter most for your business.
You can join a personalized Kickoff call with a HighLevel expert to discuss your business, goals, and intended use of the platform.
Your kickoff can help you:
Identify the most important areas of HighLevel to focus on first.
Connect your goals to the features and setup steps that support them.
Build a clearer path from exploring the platform to putting it to work.
Ready to get started?
Start or schedule your HighLevel KickoffYour First 90 Days: Build with HighLevel Experts
Once you become a HighLevel customer, the focus shifts from exploring the platform to building the systems your business needs.
During your first 90 days, you can receive hands-on guidance while you configure and adopt HighLevel. These working sessions can help you turn what you planned during onboarding into a working setup.
Depending on what your business needs, that can include:
Working through important setup tasks alongside a HighLevel expert.
Building or configuring the HighLevel tools that support your business.
Getting guidance based on your use case and industry.
Following up on what you built and addressing questions as you continue.
Identifying additional HighLevel tools that can help you make progress.
You also continue to have access to HighLevel support when you need additional help.
During your first 90 days, HighLevel Customer Success is your primary support resource.
Connect with the Customer Success team
After Your First 90 Days: Stay Supported
Getting established in HighLevel does not mean you stop needing help. As your account grows, new questions, troubleshooting needs, and more advanced use cases can come up.
After your first 90 days, HighLevel Support remains available 24/7 for product questions, technical troubleshooting, and help determining your next step.
Support options include live experiences such as Zoom and chat, along with support tickets when asynchronous follow-up works better. Issues can also be escalated when deeper technical investigation is required.
You do not need to learn every support process here.
See 24/7 Customer Support Options for detailed guidance on Live Chat, Zoom, support tickets, phone support, and other ways to contact HighLevel.
Need More Hands-On Support? Explore Premium Support
Some businesses need a closer support relationship as their HighLevel setup becomes more important or complex.
After completing your first 90 days with HighLevel, you can choose Premium Support as an optional paid add-on. Premium Support adds more personalized and proactive assistance to the standard support experience.
Premium Support includes services such as:
A dedicated Technical Account Manager (TAM).
Priority support handling and faster support access.
Dedicated communication channels, including Slack.
Proactive guidance based on your business and HighLevel setup.
More direct support for complex technical needs.
For subscription, billing, setup, and cancellation instructions, see Upgrade to Premium Customer Support at HighLevel.
Learn, Connect, and Keep Growing
Direct support is only one part of the HighLevel experience. You can also use self-service documentation, guided onboarding, training, live learning, and community resources whenever you want to learn at your own pace.
HighLevel Help Center
Use the Help Center when you need product documentation, setup instructions, feature guidance, or troubleshooting information. Hint: It's where you are right now!
It is often the fastest starting point when you know what you are trying to accomplish and want a step-by-step answer.
Visit the HighLevel Help Center
HighLevel Academy
Use HighLevel Academy when you want to go beyond solving one immediate question and build deeper HighLevel knowledge.
Academy brings together HighLevel education, courses, certifications, events, community resources, and other learning experiences in one destination.
HighLevel Events and Daily Q&A
Live learning can be useful when you want to hear directly from HighLevel experts, learn alongside other users, or explore new strategies.
HighLevel maintains an events calendar for virtual sessions, conferences, local HighLevel Hangouts, and other experiences.
You can also register for live Daily Q&A sessions.
HighLevel Community
The HighLevel Community gives you a place to connect with other users, search existing discussions, share ideas, and learn from the wider HighLevel community.
Use community resources for peer learning and discussion. For account-specific technical troubleshooting, use official HighLevel Support instead.
Related Articles
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