Launchpad Contextual In-App Nudges

Modified on: Tue, 14 Oct, 2025 at 9:43 AM

Experience a smoother onboarding flow with HighLevel’s new Contextual In-App Nudges for LaunchPad. This innovative feature delivers timely support with dynamic links exactly when and where users get stuck, helping to accelerate task completions and boost trial-to-paid conversion rates.

TABLE OF CONTENTS

What are Contextual In-App Nudges?

What are Contextual In-App Nudges?

Contextual In-App Nudges (for LaunchPad) is a dynamic feature designed to detect when users stall during onboarding or activation flows. By automatically displaying targeted nudges that include useful links to support articles, tutorial videos, kickoff call scheduling, and Chat with Support AI, the feature provides on-demand assistance that empowers users to progress effortlessly through important actions.

Key Benefits of Contextual In-App Nudges

This feature is crafted to enhance the user experience by reducing friction and delivering help at just the right moment. Its benefits include:

Reducing onboarding friction by offering immediate, context-sensitive support.
Driving higher action completions on LaunchPad, which contributes to improved trial-to-paid conversions.
Providing personalized assistance through dynamic links that directly address where users are stuck.
Enhancing overall user satisfaction by streamlining the onboarding process with minimal interruption.

Dynamic Contextual Link Options

Dynamic Contextual Link Options integrate multiple support resources into one seamless nudge, ensuring that users find the exact help they need without leaving their workflow. This approach optimizes self-service by connecting users directly to relevant assistance.

Support Article – Directly opens detailed documentation for in-depth guidance.
Tutorial Video – Offers visual, step-by-step instructions for a more intuitive learning process.
Kickoff/Implementation Call Link – Simplifies scheduling of personalized implementation or strategy sessions.
Chat with Support AI – Provides real-time interactive support to quickly resolve issues.

Automatic Nudge Suppression

Automatic Nudge Suppression refines the user experience by eliminating redundant prompts. When any user within a sub-account successfully completes a particular action, all contextual nudges for that action are automatically suppressed for everyone in the sub-account. This smart function minimizes distractions and ensures that nudges only appear when truly needed.

Example Contextual In-App Nudges

Getting started with Contextual In-App Nudges is straightforward since the feature is automatically rolled out on a going-forward basis for all plans. Follow these steps to observe and benefit from the feature in your HighLevel account:

Log in to your HighLevel account and navigate to the LaunchPad section.
Begin an onboarding action—whether that’s starting a guided tour, watching a tutorial, or engaging with a flow.
When you pause, abandon, or linger during an action, a contextual nudge will appear featuring one or more dynamic links.

Click on any available link (Support Article, Tutorial Video, Kickoff/Implementation Call, or Chat with Support AI) to immediately access the assistance you need.

Frequently Asked Questions

Q: What triggers a contextual nudge in LaunchPad?

A: A nudge appears when the system detects that a user is stalling—such as leaving a tour incomplete, abandoning a mid-flow process, or spending extra time on a tutorial.

Q: Which dynamic links are provided in a contextual nudge?

A: The nudge includes dynamic links to a Support Article, a Tutorial Video, a Kickoff/Implementation Call link, and a Chat with Support AI.

Q: How does automatic nudge suppression operate?

A: Once any user in a sub-account successfully completes an action, all nudges related to that action are automatically suppressed for everyone in that sub-account.

Q: Do I need to manually enable these nudges?

A: No manual configuration is required; the feature is automatically activated across all plans.

Q: Are contextual nudges available for both Agency and Subaccount LaunchPad actions?

A: Yes, the feature is accessible to both Agency and Subaccount users, ensuring a consistent onboarding experience across different account types.