Check-in Experience for In Person Events

Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for in-person events only—both ticketed and RSVP'd. For online events, you can view the attendee list, but check-in is not available.

There are two ways to check in an attendee: scanning their QR code or doing it manually.

1. QR Code Check-in

Every attendee who purchases a ticket or registers via RSVP receives a ticket with a QR code. To check them in, open the mobile app and scan the QR code when they arrive.

• Go to the Apps Section in Mobile > Select the Events App.
  
  
  
  
• Select the Event you want to check in the attendees for
  
  
  
  
• Click on the "Scan to check in" to check in the attendees.
  
  
  
  
• QR Code is scanned and attendee is checked in.
  
  
  
  

2. Manual Check-in

If QR scanning isn't working, or the attendee has lost their ticket, you can check them in manually. Verify their identity, then:

• Go to the Attendees tab and tap on the Attendee.
  
  
  
• Check in the attendee by clicking on the "Check in" button.
  
  
  
  
• From the same view, you can also see the attendee's form submission details.
  
  

FAQs

1. What happens if I scan the same ticket twice? The app will show that the attendee has already been checked in
   
   
   
   

2. What happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.