How to Use GoKollab Chats for Direct Messages in Communities

Modified on: Mon, 22 Jun, 2026 at 9:08 AM

GoKollab Chats let members send direct messages to other members who share a HighLevel Community. Instead of moving conversations to another tool, members can connect, collaborate, and follow up inside GoKollab. Chats help keep community relationships active by making one-to-one communication easier and more accessible.

TABLE OF CONTENTS

What is GoKollab Chats?
Key Benefits of GoKollab Chats
Who Can Use GoKollab Chats?
GoKollab Chats vs. Community Discussions
Unified Chat Inbox
New Message Notifications
Privacy and Member Access
How To Setup GoKollab Chats
Frequently Asked Questions
Related Articles

What is GoKollab Chats?

GoKollab Chats is a direct messaging feature that allows members to start private conversations with other members in the same community. It supports faster collaboration, easier follow-up, and stronger member relationships by keeping conversations inside the GoKollab experience.

GoKollab Chats helps members communicate without leaving their community space. When members have a question, want to connect after a discussion, or need to continue a conversation privately, they can start a direct message from within the community experience.

Key Benefits of GoKollab Chats

Direct messaging helps members stay connected beyond public posts and discussions. By giving members a private way to continue conversations, communities can become more active, relationship-driven, and collaborative.

In-Platform Messaging: Members can start conversations with other members they share a community with, directly inside GoKollab.
Stronger Member Connections: Private one-to-one conversations make it easier for members to collaborate, ask questions, and follow up after group discussions.
Unified Chat Experience: Members can access ongoing chats from one place, helping them keep track of conversations and return to previous messages.
Searchable Conversations: Chat history can be searched, making it easier to find previous discussions or important follow-ups.
New Message Notifications: Members receive in-app notifications when they get new messages, helping them respond without missing important conversations.

Who Can Use GoKollab Chats?

GoKollab Chats are designed for members who share access to the same community. This keeps direct messaging connected to the community experience and helps members communicate with people who are part of the same group or shared space.

Members can start chats with other members they share a community with. If a member does not appear as available to message, it may be related to community access, group membership, privacy settings, or admin-controlled availability. Community member access and permissions are managed through HighLevel Communities member management tools.

GoKollab Chats vs. Community Discussions

GoKollab Chats are for direct member-to-member conversations, while community discussions are for group-level engagement. Understanding the difference helps members choose the right communication method for each situation.

Use GoKollab Chats when a conversation should happen privately between members. Use community discussions, posts, channels, or announcements when the information should be visible to the larger group or a specific channel audience.

Unified Chat Inbox

The unified chat interface gives members one place to view and manage their ongoing conversations. This helps reduce scattered communication and makes it easier to continue previous chats.

Members can access their active conversations from the chat area in GoKollab. The chat interface is organized so members can quickly return to existing conversations, search chat history, and manage communication without leaving the platform.

New Message Notifications

Notifications help members stay aware of new direct messages. This improves response time and keeps conversations moving without requiring members to manually check each chat.

When a member receives a new GoKollab Chat message, they receive an in-app notification. This notification helps them identify new activity and return to the conversation quickly.

Note: Confirm whether email, push, or mobile notifications are supported before adding those notification types to the published article.

Privacy and Member Access

Direct messages support private member-to-member communication, but availability may depend on community access and member settings. Clear access rules help keep messaging relevant to the communities members actually share.

GoKollab Chats are connected to shared community membership. Admins and community owners should review member access, group permissions, and privacy settings when troubleshooting who can message whom. Member management tools in HighLevel Communities help admins organize, approve, remove, and protect members inside groups.

For private group-level conversations, use Private Channels instead of direct messages. Private Channels are designed for members-only discussions within a channel, while GoKollab Chats are intended for direct one-to-one messaging.

How To Setup GoKollab Chats

A proper setup helps members find and use direct messaging without confusion. Before guiding members to use GoKollab Chats, make sure they have access to the correct community and understand where chats are available.

Log in to GoKollab and check the account settings.
Open the community where you want to connect with another member.
Go to the community discussion page.
Find the member you want to message.
Click the chat or message option.
Type your message.
Send the message to start the conversation.
Open the chat inbox to view ongoing conversations.
Use search to find previous conversations or message history when needed.

Frequently Asked Questions

Q: Can I message anyone on GoKollab?
A: No. GoKollab Chats are intended for messaging members who share a community with you.

Q: Where do I start a new chat?
A: You can start a conversation from the community discussion page when the chat option is available for a member.

Q: Where can I find my existing chats?
A: Existing conversations are available from the unified chat interface in GoKollab.

Q: Will members know when I send them a message?
A: Yes. Members receive an in-app notification when they get a new message.

Q: Can I search my chat history?
A: Yes. GoKollab Chats include searchable chat history so members can find previous conversations.

Q: Why can’t I message a specific member?
A: The member may not share the same community access, or messaging availability may be affected by member access, privacy, or group settings.

Q: Are GoKollab Chats the same as private channels?
A: No. GoKollab Chats are direct member-to-member messages. Private Channels are group-level spaces restricted to selected members.