AI Usage Dashboard

Modified on: Thu, 23 Apr, 2026 at 4:29 AM

The AI Usage Dashboard in HighLevel gives agencies a centralized view of AI spend, token usage, and transaction-level activity across supported AI products. It helps Agency Admins review usage trends, monitor costs, and understand which products or models are driving activity. With summary cards, charts, tables, and filters in one place, the dashboard makes it easier to review AI usage without switching between multiple tools.

Note: The AI Usage Dashboard is available only at the Agency level for Agency Admins. It includes sub-account-level breakdowns inside the dashboard, but it is not accessible from sub-account pages.

TABLE OF CONTENTS

What is the AI Usage Dashboard?
Key Benefits of AI Usage Dashboard
Summary Cards
Transactions Table
Supported AI Products
How To Setup AI Usage Dashboard
Frequently Asked Questions
Related Articles

What is the AI Usage Dashboard?

The AI Usage Dashboard is a centralized, agency-level dashboard for reviewing AI usage and cost activity across supported HighLevel AI products. It brings together plan status, token usage, transaction counts, costs, and transaction-level details so agencies can understand AI activity from one place. This makes it easier to review trends, compare usage across products and models, and review individual AI transactions when needed.

Key Benefits of AI Usage Dashboard

Clear visibility into AI usage helps agencies make better decisions about monitoring activity, reviewing costs, and understanding which AI tools are being used most often. Instead of checking separate product areas, Agency Admins can use one dashboard to review usage patterns and cost-related activity across supported AI products.

Centralized visibility: Review AI spend, token usage, and transaction activity across supported HighLevel AI products in one place.
Faster analysis: Use summary cards, trend views, tables, and filters to quickly identify what is generating activity.
Better cost review: Compare costs, event counts, and token totals to better understand usage patterns.
Deeper investigation: Open transaction-level details to inspect token usage, cost breakdowns, and additional transaction details for individual events.
Agency-wide oversight: Review usage at the agency level while still analyzing sub-account-level activity within the dashboard.

Summary Cards

Summary Cards provide a quick snapshot of AI usage and cost activity so admins can review key metrics without digging into detailed records. This is helpful when you want a fast view of current activity before moving into deeper analysis.

The Summary Cards display:

Plan Status
Total Tokens, including input and output
Total Transactions
Pay Per Use charges

Users can also expand the cards to view a more detailed cost breakdown, including:

LLM
TTS
Image
Video
Call Duration
Web Search
Product
AI Model

Transactions Table

The Transactions Table gives agencies a detailed view of individual AI transactions. This is the best place to investigate a specific cost, validate activity during a selected date range, or review the details behind a single AI transaction.

Each transaction includes:

Product
Model
Billing Mode
Tokens
Charges
Timestamp

Selecting a row opens full transaction details, including:

token usage
cost breakdown
additional transaction details

Supported AI Products

Knowing which products are included in the AI Usage Dashboard helps agencies interpret the data correctly. This is especially useful for teams using multiple AI tools across HighLevel and wanting one place to review activity.

The AI Usage Dashboard supports these HighLevel AI products:

Conversations AI
Voice AI
Reviews AI
Agent Studio
Content AI (Text, Image)

How To Setup AI Usage Dashboard

The AI Usage Dashboard is available to use right away and does not require a separate setup process. The goal is to open the dashboard from the Agency level, apply the right filters, and use each dashboard component to review AI activity clearly.

Open the AI Usage Dashboard
Open the AI Usage Dashboard from the Agency view to access your centralized AI usage and cost data.
Choose the sub-account you want to review
Use the Location filter to select a specific sub-account when you want to review AI usage for one client or business. This helps you narrow the dashboard view before analyzing trends, costs, and transactions.
Use the Time Series Chart to analyze trends
Switch between Cost, Tokens, and Events to understand how activity changes over time. Group the chart by Product, AI Model, or Billing Mode to compare patterns and identify changes in usage across the selected date range.
Use the Breakdown Table to compare usage categories
Group the table by Product, Billing Mode, or AI Model to review Charge, Event Count, and Token Totals in a structured format. This helps identify which categories are contributing the most activity or costs.
Review the Transactions Table for detailed event data
Use the Transactions Table to inspect individual AI transactions. Select a row to open token usage, cost breakdown, and additional transaction details for deeper investigation.
Apply filters to narrow the view
Use filters such as Date Range, Product, Location, Billing Mode, and AI Model to focus on the exact usage data you want to review. This helps you isolate trends, compare activity by product or sub-account, and investigate specific transactions more efficiently.

Frequently Asked Questions

Q: Who can access the AI Usage Dashboard?
Only Agency Admins can access the AI Usage Dashboard, and it is available only at the Agency level.

Q: Can sub-account users open the AI Usage Dashboard from their location?
No. The dashboard is not accessible from sub-account pages, even though it includes sub-account-level breakdown inside the agency dashboard.

Q: What can I view in the Time Series Chart?
You can toggle between Cost, Tokens, and Events, then group the chart by Product, AI Model, or Billing Mode.

Q: What information appears in the Transactions Table?
Each transaction includes Product, Model, Billing Mode, Tokens, Charges, and Timestamp. Opening a row shows token usage, cost breakdown, and additional transaction details.

Q: Which AI products are included in the dashboard?
The supported products are Conversations AI, Voice AI, Reviews AI, Agent Studio, and Content AI (Text, Image).