How to Edit a Voice AI Agent’s Voice (200 + English Voices)

Modified on: Wed, 6 Aug, 2025 at 1:05 PM

Need your Voice AI Agent to sound perfectly local? HighLevel offers more than 200 English voices so every brand can sound authentically “local” while delivering a truly human calling experience. This guide shows you how to access the expanded catalog and swap an agent’s voice in a few clicks.

TABLE OF CONTENTS

What Is Voice Customization for Voice AI Agents?

What Is Voice Customization for Voice AI Agents?

Choosing a specific voice lets you shape how callers perceive your brand. With 200 + high-quality English voices, you can match regional accents, personality, and tone, creating a natural, trustworthy conversation between your AI agent and every lead.

To learn how to create a Voice AI Agent, see: Creating Voice AI Agents

Key Benefits of Customizing Your Voice AI Agent

Local Authenticity: Select U.S., U.K., Australian, Irish, Indian, or Spanish-accented English voices to meet callers’ expectations
Brand Alignment: Pick upbeat, calm, authoritative, or friendly personas to match your company’s vibe
Rapid Preview: Instantly hear a sample with the Play button before committing
Seamless Updates: Save changes in seconds. No redevelopment or downtime
Improved Conversion: Human-sounding calls boost engagement and trust

Prerequisite – Upgrade to the New Voice AI Experience

Upgrading unlocks the 200 + voice catalog. To upgrade your experience, click Upgrade to the New Voice AI Experience button on the Upgrade Agent. Once enabled, you will gain access to the expanded voices.

How To Edit Voice AI Agent's Voice

Follow these steps to change the Voice used by your Voice AI Agent:

Step 1: Open AI Agents

From the left navigation bar, choose AI Agents
Select the Voice AI tab

Step 2: Open Voice AI Agent List

Select Agent List from the secondary top navigation ribbon
Locate the agent your would like to update and click the agent’s name

Step 3: Choose a Voice

If not previously done, click the Upgrade to New Voice AI Experience to gain access to all voice options
In Agent Details › Voice, use the dropdown to browse available voice options
Use the Play button to preview the voice

Step 4: Save and Test

Hit the blue Save button to save your changes
Place a test call with the Test Your Agent widget to test your new voice

Frequently Asked Questions

Q: Will changing a voice affect call scripts, intents or responses?
No. Script logic stays intact. Only the audible voice changes.

Q: Are non-English voices available?
Yes. See Voice AI: Multi-Language Support for details on additional languages.

Q: Why am I not seeing all 200+ voice options?

You may not have upgraded to the new Voice AI Experience yet. Click Upgrade to the New Voice AI Experience to unlock the full catalog.

Q: Is there a limit to how often I can switch voices?
No. You can change an agent’s voice as frequently as you like; the update takes effect immediately after you click Save.

Q: Are these voices available for outbound and inbound Voice Agents?

Yes, the new voices can be used for both outbound and inbound Voice Agents.

Q: Do I need to pay extra to access the new voices?

No, the new voices are included for all users who have upgraded their Voice Agents.