Managing Visitor Tracking Number Pools More Efficiently

We’ve released significant improvements to Number Pools used for tracking visitor activity , giving you greater flexibility and control over how phone numbers are organized — without needing to delete entire pools.

What Was the Problem?

Previously, the Number Pool system had several limitations:

• ❌ Numbers couldn’t be moved between pools

• ❌ You had to delete the whole pool to remove a single number

• ❌ Numbers couldn’t be returned to the general number list

• ❌ No way to add numbers from the general phone list to a pool

These constraints led to inefficient workflows, frustration, and increased support requests.

What’s New

Move Numbers Between Pools

You can now move any number from one pool to another with just a few clicks.

• Click the transfer icon next to a number

• A modal will appear with a list of available pools

• Select your destination and confirm

Screenshot 1: Move to Another Pool Modal

Remove a Number from a Pool

Removing a number no longer means deleting the pool.

• Click the remove icon next to the number

• The number will be returned to the general phone number list

Screenshot 2: Pool Number Management Options (Remove)

Delete a Number Without Deleting the Pool

You can now delete individual numbers within a pool while keeping the rest intact.

• Use the delete icon for that number

• Confirm the deletion

Screenshot 3: Pool Number Management Options (Delete)

Add a Number to a Pool from the General List

From the Phone Numbers tab, you can assign a number to an existing pool:

• Click the add-to-pool icon

• Select the destination pool from the dropdown modal

• Click "Add to Number Pool"

Screenshot 4: Add to Existing Pool

Full Audit Logs
All number actions (Move, Remove, Delete) are logged for traceability and support purposes.

Where to Find These Controls

You can access these actions from:

• Manage Numbers → Number Pools tab — for viewing/editing pool-specific numbers

• Phone Numbers tab — to assign ungrouped numbers into a pool

Why This Matters

These enhancements are designed to:

• Improve campaign organization for visitor tracking

• Prevent unnecessary deletions or workarounds

• Reduce support ticket volume by enabling self-service

• Encourage broader adoption of number pools

Note: These changes currently apply only to number pools created for visitor activity tracking (typically 4–8 numbers).