TABLE OF CONTENTS

• What to Do If Your Meta Account Is Banned
• FAQ

What to Do If Your Meta Account Is Banned

If your Meta (Facebook/WhatsApp Business) account has been banned, follow these structured steps to appeal the decision and improve your chances of reinstatement.

Step 1: Submit an Appeal via Meta Business Manager

1. Go to Account Quality Dashboard

    https://business.facebook.com/accountquality

2. Select the Banned Account or Asset

   Click on the relevant business asset flagged by Meta.

3. View Details & Request Review

   Click on “View Details” and proceed to “Request Review” if the option is available.
   
   

 Step 2: Click on Request view

Step 3: Provide Required Documentation

During the appeal process, Meta may ask you to submit the following:

• Valid business verification documents (e.g., government-issued license, tax ID, utility bill).

• Proof of ownership for domain names or phone numbers.

• A clear business use case explanation (what your business does and how you use Meta platforms).

-Here is a Appeal Template to Submit to Meta

Dear Meta Business Support Team,

I am reaching out to appeal the recent restriction or lock placed on our WhatsApp Business account. Our business is committed to complying with all Meta and WhatsApp Business policies, and we believe this action may have been applied in error or due to a misunderstanding.

Please find below the details of our account:

• Business Name: [Your Business Name]

• Business Manager ID: [Your Business Manager ID]

• WhatsApp Phone Number: [Your WhatsApp Business Number]

• WABA ID (if known): [Your WhatsApp Business Account ID]

• Website of the Business:[Your Website of the Business]
  

We kindly request a thorough review of our account. If there are any specific actions required on our part to resolve this issue or verify compliance, we are happy to cooperate fully.

Thank you for your time and support. We look forward to resolving this matter quickly.

Step 4: Wait for Meta’s Response

• Most appeals are reviewed within a few business days.

• Avoid submitting multiple appeals, as this can delay the review process.

Pro Tips to Avoid Future Bans

• Do not send spam or unapproved promotional messages.

• Always use Meta-approved WhatsApp templates.

• Complete and maintain your business verification status.

• Regularly monitor your phone number quality rating:

  → Go to WhatsApp Manager > Phone Number > Settings.

FAQ

Q1: What should I do if my Meta or WhatsApp Business account gets banned?

A: You should immediately visit the Meta Account Quality dashboard. Select the banned asset, click “View Details,” and proceed with the “Request Review” option to submit an appeal.

Q2: What documents are required to appeal a banned WhatsApp Business account?

A: You may be asked to submit valid business verification documents (like a tax ID or utility bill), proof of domain or phone number ownership, and a clear explanation of your business use case.

Q3: How long does it take for Meta to review an appeal?

A: Appeals typically take a few business days to process. It’s recommended not to submit multiple tickets, as this can delay the review process.

Q4: How can I avoid having my WhatsApp Business account banned in the future?

A: Ensure you’re sending only approved message templates, avoid spammy behavior, complete your business verification, and regularly monitor your phone number’s quality rating in WhatsApp Manager.