We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

Important: Ensure you have at least one Number Pool created in order to use this feature.

TABLE OF CONTENTS

• Key Benefits of Number Pool Support
• How to Assign a Number Pool to a Voice AI Agent
• Step 1: Access Voice AI Agent Settings
• Step 2: Choose or Create a Voice AI Agent
• Step 3: Open the Phone & Availability Tab
• Step 4: Assign a Number Pool
• Step 5: Save the Configuration
• Related Articles

Key Benefits of Number Pool Support

• Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
  
  
• Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

1. Log in to your HighLevel account.
   
   

2. From the left-hand menu, click on AI Agents.
   
   

3. In the top navigation bar, select Voice AI.
   
   

Step 2: Choose or Create a Voice AI Agent

1. Click on + Create Agent to make a new agent, or
   
   
   
   

2. Choose an existing one from your Agent List:
   
   

   • Click directly on the agent's name, or
     
     

   • Click the three-dot menu next to the agent and select Edit.
     
     

Step 3: Open the Deploy Tab and assign a Number Pool

1. Inside the Voice AI agent editor, click the Deploy tab.
   
   
2. In the Phone section, locate Numbers & number pool.
   
   
3. Click the Numbers & number pool dropdown.
   
   
4. Select the Number Pool you want to assign to the Voice AI agent.
   
   
5. Confirm that the correct Number Pool is selected before continuing.
   
   Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent.

Step 4: Save the Configuration

1. After selecting the desired number pool, click the Save button.
   
   

2. Your selected number pool is now successfully assigned to the agent.
   
   

Related Articles

• Creating Voice AI Agents
  
  
• AI Voice Agents Overview
  
  
• Voice AI Agents Dashboard
  
  
• Testing Voice AI Agents
  
  
• Voice AI: Multi-Language Support