How to troubleshoot Sub-account that's connected to WhatsApp Coexistence doesn't have the option to disable it

Modified on: Mon, 17 Mar, 2025 at 1:39 AM

This is a case where the client sub-account that is connected to WhatsApp Coexistence doesn't have the option to disable it.


Solution:

In this case, clients are using coexisting for the number. The WhatsApp Coexistence feature allows businesses to use their existing WhatsApp Business App account with LeadConnector's advanced CRM tools powered by WhatsApp Cloud API.


WhatsApp businesses, who primarily use the WhatsApp Business App today, and are looking for advanced tools from Partners to manage conversations at scale or to integrate complex needs such as payments, shipping, and leads management to optimize business outcomes.


So, client can disconnect the integration from their WhatsApp mobile App by clicking on the disconnect button.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article