Voice Notes on WhatsApp (Mobile App)

Modified on: Thu, 2 Jul, 2026 at 4:16 AM

Voice Notes on WhatsApp (Mobile App)

Record and send voice notes directly from a WhatsApp conversation on the mobile app

We're thrilled to announce our latest update to the mobile app: the ability to record and send voice notes using WhatsApp as a channel on Conversations. This update is available on CRM, LeadConnector, and whitelabelled apps (whitelabel update needs to be requested).


What's New

  • Record voice note: Start recording a new voice note by tapping on the voice note icon.
  • Pause and delete: Pause and resume the voice note you're recording. You can even delete the existing recording and start a new one.
  • Send voice notes: Send the voice note directly inside the conversation.

How It Works

1

Open the mobile app with your preferred sub-account.

2

Navigate to the Conversations section and select an ongoing WhatsApp chat.

3

You'll now see an icon next to the text field to record a voice note.

4

Record a voice note, pause and resume it, or delete it.

5

Once you've recorded your voice note, tap the send icon to send it. And you're all set!

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