Toll-free numbers were historically available for free without any registration requirements. To prevent spam and abuses, US carriers now demand that new numbers be officially assigned before they're allowed to ring for incoming calls. The carriers also require all existing toll-free numbers to be registered by September 30, 2022. The carriers will block SMS messages sent from unregistered toll-free numbers after this date.
Covered in this article:
What do you need to know about registering Toll-Free Numbers?
Why is this happening?
How to buy toll free numbers?
What do you need to do?
What if you don’t take action?
What do you need to know about registering Toll-Free Numbers?
If you’ve already verified your Toll-Free numbers, no further action is needed.
- Daily limit: 2,000 messages
- Weekly limit: 12,000 messages
- Monthly limit: 25,000 messages
These thresholds are subject to change; we’ll let you know in advance before the threshold is changed.
You might see this error 30032 in the conversation which means Toll-Free Number Has Not Been Verified when messages are not delivered to the contact.
Why is this happening?
How to buy toll-free numbers?

What do you need to do?
- Go to the Toll-Free Registration page in the Location Phone Number Tab and complete the form on this page. Keep in mind, you’ll experience verification delays if you omit any information.
- Submit the form and a support ticket will be created.
Once submitted to the telephony channel, the verification process can take up to 2-3 weeks to complete. During this time, your Phone Numbers are moved to a ‘pending verification’ state that removes the messaging limits while we review your submission.
Below is the screenshot:
What if you don’t take action?
Sign Up for LC Phone Beta Now!! - https://www.gohighlevel.com/isv-launch
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