Overview
This guide outlines the steps to transfer Twilio phone numbers between different sub-accounts or projects within your agency’s Twilio account.

If you are not able to use our tool to move numbers (Moving Numbers tool across sub-accounts), you will need to checkout the steps below:

Twilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather the following information:

• Phone Number(s): The full phone number(s) you wish to move.
• Losing Account SID: The AC SID for the project or subaccount that is giving up the phone number.
• Gaining Account SID: The AC SID for the project or subaccount that will be receiving the phone number.
• Time frame: The requested time frame for your change to complete (ASAP or a future date).
• Regulatory Requirements (if required):

  • As Twilio does not transfer bundles, 

    
    

    If you need to transfer a NON US / Canada number,  we will need to create a bundle/address on the project or subaccount that will be receiving the phone number.

Once the Twilio support team moves the number into the correct sub-account within your agency's Twilio account, you will see the number in HighLevel > Client Sub-Account > Settings > Phone Numbers.

TABLE OF CONTENTS

• Step 1: Identify the Twilio account credentials
  • Step 2: Retrieve the Account SID
  • Step 3: Copy the Account SID
  • Step 4: Submit the Transfer Request
• Frequently Asked Questions

Steps to move number-

Step 1: Identify the Twilio account credentials

To transfer a phone number, you will need to know the Account SID of both the losing and gaining sub-accounts. You can find the Account SID in your Agency Settings under Phone Integration. You can access this page through this link.

E.g. If I want to move a number from the sub-account Appointment to Onboarding demo snapshot, 

Step 2: Retrieve the Account SID

1. In the Phone Integration section, locate the Account SID.

2. Click on the pencil icon next to the account (highlighted in the image below) to edit and view the Account SID.

Step 3: Copy the Account SID

Once you've located the Account SID, copy it for use in the transfer request.

Step 4: Submit the Transfer Request

After gathering all necessary details (phone number, losing and gaining Account SID, and the time frame), you need to submit a request to the Twilio Support team. To do this, follow these steps:

1. Create a support ticket with Twilio Support.

2. Use the following details when submitting the ticket:

 Subject: Moving numbers request

Comment:

Copy and Replace the highlighted part below:

Hi Twilio Support,


I would like to move the following phone number(s) to a new sub-account -
+1 PASTE_TWILIO_NUMBER_HERE


Losing sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d


Gaining sub-account SID - E.g. AC8a0eac4ea7651eba06137bbf1a907df62d




Time-frame: ASAP


Please process this request at the earliest because it is business-critical for me


Thanks!

Note- If the losing and gaining projects have different owners, Twilio will need approval from each side, sov both account owners will need to Create a support ticket with Twilio support

Step 5: Submit the request. Once all details are filled out, click Submit to complete the process.

Frequently Asked Questions

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!

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Moving Numbers across sub-accounts